Enhancing the Patient Experience – Is EHR Really Necessary?

Steve Baker, President, Eyefinity

Steve Baker, President, Eyefinity

There’s a lot of noise and disagreement about electronic health records (EHR) right now. For some it may seem like there is no end in sight. For others, this is not as big a deal as some are making it out to be.

Read the four key things that a certified EHR can help you do to improve your business and enhance patient care.

Read full article republished with permission from Western Pennsylvania Healthcare News.

Use Your Website to Increase and Retain Your Customer Base

SuccessHave you thought about which features of your website are the most attractive to your patients? Having a website provides your practice with the most effective way to be available to your clients 24 hours a day, 7 days a week, 365 days a year.

Connect with a wider audience: Nearly 80% of Americans use the Internet. Every day, people turn online to search for solutions your business offers. Let your practice be one of the first sites they see when looking for eyecare. Don’t miss out on new customers.

Make it easy for customers to reach you. Customers can easily access information about your business such as services provided, location, and phone number.

Reach customers with cost-effective and versatile marketing. A website is a great tool to improve customer relations through communication, support, and brand awareness. Your own website allows you to control your own content, advertisements, and promotions and allows you versatility with your marketing tactics. Want to run a last minute promotion on frames? You can quickly update the content on your website to keep your customers up-to-date on special offers. Interested in more practice enhancing tips? Follow us on Facebook or Twitter.

Three Things About Meaningful Use That Will Affect Your Practice

Steve Baker, President, Eyefinity

Steve Baker, President, Eyefinity

Do you know the three conditions that will make a difference on how meaningful use benefits your practice and your patients? Read more in this article by Steve Baker, president of Eyefinity.

Meaningful Use Delays Proposed

2014 CalendarCMS proposed changes to meaningful use program.

Still have concerns about your ability to meet the requirements to attest for meaningful use? The CMS has stepped in with a proposal to give health care providers a little more time. But before you start the celebration, remember this is simply a proposed change, and if approved, will not be in effect until August at the earliest.

How this change affects you.

CMS has proposed a change that affects the software system you are required to use in 2014, which in turn affects 2014 attestations. If passed:

  • 2011 CEHRT certified products will still be valid for meaningful use attestation in 2014.
  • You may postpone updating your software system to an ONC 2014 certified product for three months, or August 2014 at the earliest.
  • If you were on track to begin Stage 2 in 2014, you may continue to demonstrate Stage 1 criteria until 2015. You may use 2011 CEHRT software in 2014 as long as it is updated to the 2013 Stage 1 objectives and measures.
  • You may begin attestation for Stage 2 in 2015, which will require an ONC 2014 certified product.

Remember, if passed the delay will not be indefinite. There will come a time when Stage 2 criteria will be required to attest using an ONC 2014 Edition certified product. View the official document.

OfficeMate/ExamWRITER V11.1 is fully certified to meet all meaningful use requirements for Stage 1 or Stage 2 attestation. Learn more about OfficeMate/ExamWRITER, or to upgrade your OfficeMate/ExamWRITER to the most current version, visit MyInstallCenter.

Still have questions? Eyefinity is tracking meaningful use news closely and will keep you informed as developments occur. If you have any questions, contact us at MeaningfulUse@eyefinity.com.

Patients And Patience: Will Quality Of Care Suffer Because Providers Miss The Point Of Meaningful Use?

Steve Baker, President of Eyefinity

Steve Baker, President of Eyefinity

Planning and thinking about the future are critical to applying EHRs in a truly meaningful way – a goal that must be achieved to build the most interactive and patient-driven healthcare system in the world. Read more in this article by Eyefinity president, Steve Baker.

MU Core Measures Challenging You?

Running into issues with Meaningful Use (MU)?Meaningful Use badge

You’re not alone! Social media is filled with comments and questions from EPs – just like yourself – who are knee-deep in Meaningful Use core measure challenges.

We’ve heard from many doctors that the most challenging core measure in MU Stage 2 is Measure 17. Let’s examine it more closely.

Simply put, Measure 17 requires that you use secure messaging to communicate with patients on relevant health information, and give them the opportunity to view and download their medical information. Specifically, 5% of your patients must send you a secure electronic communication.

The key concept behind this goal is Patient Engagement.

So why is CM17 so tough to attest? In our opinion it’s likely to be difficult because this measure is dependent on your patients taking action rather than you quantifying something. In other words, it’s out of your control. Or is it? How might you engage your patients after they’ve left your office?

Answer: Give them a good reason to want to communicate with you electronically. Create opportunities for them to message you and avoid lengthy hold times on the phone. Enable your patients to set appointments or request prescription refills electronically which gives them the freedom to address their own needs, regardless of your business hours. This can all be accomplished with your patient portal.

Remember the long term purpose of Meaningful Use is to provide better patient care by standardizing medical records for better sharing, and to engage the patient in their care. This is an excellent step toward that.

Check back here frequently for help with more of the MU2 core measures. And if you have any questions, contact us at MeaningfulUse@eyefinity.com or visit us online at eyefinity.com/mu2.

ICD-10 is delayed – What will you do with your free time now?


Hint: it’s not time to sit back and relax.

It’s more important than ever to use this time to continue planning for the change. Armed with the right facts, factors, and software features, you could change ICD-10 from a pain point to a bonus.

  • Take a moment to consider who in your practice needs to know the ICD-10 codes.
  • Identify when your practice can spare time for education.
  • Identify if a change in workflow will be part of your solution.
  • Consider using technology to ease the transition. An EHR system could make a big difference to your practice, adding benefits like mobility, reduced exam times, and practice management integration.

Don’t get overwhelmed, the advantage of this delay is additional time. Now you can consider one thing at a time and create a plan of that is feasible, not frenzied.

Eyefinity is your partner, and will be here helping you all the way through the process. Check out our ICD-10 FAQ pages for answers to common questions and relevant tips to guide you to ICD-10 success. If you have any questions, feel free to contact us.


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