Eyefinity Making Strides in Practice Management AND Customer Service

When it comes to practice management, Eyefinity “solutions work for you;” when it comes to customer service, Eyefinity people are there for you.

Let’s meet Rachel Meyer, EdD, CPO, Rhonda Reguinti, CPO and Marissa Struve, CPO – three of 45 employees who have received training and certification from Miller Heiman Institute (M.H.I.) Global, the world’s most powerful sales and service performance company. Moving forward, “these three fabulous women will expand the training they received to all our teams and locations in the coming months” says Rebecca Johnson, Director of Education.

Rachel, Rhonda and Marissa in Chicago

Rachel Meyer, Rhonda Reguinti and Marissa Struve at the 2016 M.H.I. Global Certification Classes in Chicago

What does that mean for you?

Being customer centric and working from the foundations of respect, simplicity, solutions and responsibility are key aspects that these ladies have learned in the M.H.I. Global curriculum. “Keeping [you] in mind with these focal points will help us continue to pursue excellence in customer care” says Rachel Meyer. This enables the staff to quickly assess your problem, provide a solution and meet your needs.

Delivering a strong personalized customer experience is exactly how Eyefinity is making strides in the EHR and practice management industry while also benefiting the needs of you, the customer.

The Potential of Google Glass

MattAlpertOD_IMG2

You’ve heard of Google Glass, right? Been thinking about how it might be used in your practice? Check out the article in EYE2 to see more about one of the most exciting technologies in the last decade with so much potential for VSP network providers. Matthew Alpert, OD and VSP board member shares that, “Glass has many potential benefits for the profession of optometry and the patients VSP serves.”

Read article here. 

Looking for a simple digital lens solution? Try UNITY Performance Optics

There is no disputing that digital lens technology offers patients the ultimate in customized eyewear, tailored for their unique visual needs and lifestyle.  Some eyecare professionals have found digital lens or “free form” lens technology to be difficult to dispense, but now there a simple solution available: UNITY® Performance Optics.

VSP Optics Group originally launched UNITY Performance Optics in March of 2011, and beginning today, they are expanding the portfolio with the introduction of premium digital progressive and single vision, wrap and computer vision lenses.  The new products give eyecare professionals even more choice in digital products that are easy to dispense, offering the latest technology and value without compromise.

Using advanced lens design and state-of-the-art processing technology, UNITY lenses  deliver quick adaption and high patient satisfaction. That satisfaction is a result of an unmatched quality verification process in which every UNITY lens produced is digitally mapped to ensure the lens design produced matches exactly what the doctor and laboratory intended.

The new products include:  UNITY PLxtra is a VSP “O” category digital progressive lens in five fixed fitting heights from 12mm to 20mm with position-of-wear design customization.

UNITY PLxtreme is the UNITY progressive lens solution for wrap frames.

UNITY SVxtra is a customized, digital single vision lens solution compensating for the patient’s individual position-of-wear measurements.

UNITY SVxtreme is the ideal single vision performance lens choice for patients with high wrap frames.

UNITY CVx is the perfect solution for patients that spend more than two hours per day in front of a computer, tablet or smartphone, as they offer optimal vision and comfort in the near and intermediate viewing area. They are the perfect match for patients with jobs or hobbies that utilize high levels of near and intermediate vision. CVx lenses are also simple to dispense and only require the patient’s distance prescription and reading addition power.

UNITY PLxtra, PLxtreme, SVxtra and SVxtreme all offer position-of-wear precision, delivering a customized prescription that gives patients even greater personalization and visual clarity by compensating for frame wrap, pantoscopic tilt, and back-vertex distance.

Watch the video below to learn more about UNITY lenses and what ECPs are saying about them.

UNITY products are available to all eyecare professionals and patients (including ordering through Eyefinity) and UNITY lenses are available in virtually all materials.  Additionally, VSP practices can maximize their revenue and receive up to $25 in UNITY Savings on each qualifying VSP claim. Designed to support VSP practices, the UNITY Savings program lets VSP providers exclusively receive $10 for each UNITY progressive lens dispensed to a VSP patient. They can then earn an additional $10 for adding UNITY Performance Coatings and another $5 for adding Transitions.

Learn more about the benefits of dispensing UNITY and how to maximize your revenue at the brand new VSP Optics Group web site.

We’re hiring!

The Eyefinity/OfficeMate team is looking to grow, and fast!  Between now and early 2010, we will be adding 23 talented and dynamic individuals to our team as product managers, software support representatives, training specialists, implementation specialists and other roles.

Find out more about the open positions at www.vsp.jobs.

Eyefinity/OfficeMate’s Director of Documentation, Carrie Damschroder, shares her experience as an Eyefinity/OfficeMate employee: In addition to the tangible advantages of working for Eyefinity/OfficeMate, you also receive the added benefit of working for a small company with a personal appeal, while still being part of a global enterprise. For nearly six years, I’ve enjoyed working with fascinating, fun, and friendly people. I appreciate the way we are valued as employees and the support that is always available to us. At Eyefinity/OfficeMate, we work hard, but also play hard.

Guaranteeing Patient Satisfaction

Have you heard about the new Transitions® Optical Guarantee?

Recently, Transitions Optical and VSP  teamed up to provide VSP members with a chance to experience Transitions lenses for up to six-months through a no-risk program, guaranteeing satisfaction. If the patient isn’t satisfied, the lenses will be replaced, free of charge. More information on the program can be found by visiting Transitions.

As part of the effort to provide practices with more information, Eyefinity/OfficeMate is hosting a series of online information sessions about the program.  Pat Huot, Director of Managed Vision Care for Transitions Optical, and Sharon Jacobson-Franz, Consumer Marketing Manager with VSP, will lead the upcoming sessions and share details of the program, discuss strategies on how to share the benefits with your patients, as well as answer your questions.

Session dates and times:

Thursday, October 29 at 8 AM or 12 PM PT
Thursday, November 5 at 8 AM PT

Sign up for an information session on the eLearn tab on Eyefinity.