Friendships Formed at Eyefinity Education Conferences

Not only are Eyefinity Education Conferences opportunities to dive deep into Eyefinity software, they foster professional connections that could last a lifetime.

In June, more than 100 doctors and staff members joined Eyefinity at its second education conference of the year in San Antonio, Texas. And while Justine O’Dell, OD, from Spartanburg Vision, in South Carolina expected attendees to be excited for the conference and its content, she was pleasantly surprised by “the camaraderie that comes from such a personal, fun, and intensive training.”

“It was a great opportunity to brainstorm and network with ODs from across the country,” said Dr. O’Dell.

These conferences foster connections between attendees, as well as establish meaningful relationships between Eyefinity educators and doctors and staff.

Continue reading “Friendships Formed at Eyefinity Education Conferences”

Investing in Education is a Smart Practice.


Have you ever wondered what results can be gained from time spent learning new technology? Do you feel the need to adopt technology just because it’s the next big thing?  If something “ain’t broke,” what makes the effort to change worthwhile? This month, Dr. Davenport returns to share her thoughts about the Return on Investment (ROI) of Education offerings.

Patients can surprise you. “I had a client with eyelid issues sending me pictures through Facebook,” Dr. Davenport recalls. “My patient was travelling and didn’t have access to her prescription. It was after (office) hours and I was at home but I was able to send a prescription from Eyefinity EHR on my tablet to get her the help she needed.” While not an experience Dr. Davenport had anticipated, the time and effort she spent learning technology, like  Facebook, and changing to a cloud based Practice Management solution ensured she was prepared to meet her patient’s need.

Since investing in technology and training, Dr. Davenport estimates she has seen a 20% increase in business revenue. “My practice had to move to a bigger location. My demand and patient base has grown.”

Dr. Davenport believes her business growth is a result of the time she and her staff have invested in learning to get the most out of their software systems, benefiting both her practice and her patients. “We work really hard to give [our patients] the very best care. My patients see us in the office using technology and feel like they are getting better care because we are cutting edge.”

That said, Dr. Davenport cautions that success does not typically happen overnight. “You have to invest in your success to see great returns.”

“When we first started with Eyefinity EHR, it felt like everything took too long to do; something had to change. So, I booked a trip to the Eyefinity “Train the Trainer” event. The class was fabulous, the training was catered to what each attendee was experiencing, and it helped so much. Now, I love the workflow in Eyefinity EHR. I can’t imagine using anything else.”

A huge believer in leading by example, Dr. Davenport puts in the time to stay on top of product updates. “Understanding how best to do daily tasks is important, so I can support my staff when they have questions or are performing a task for the first time. Every six  weeks or so Phernell does a ‘What’s New?’ webinar about the latest changes in Eyefinity EHR. I watch the recordings and find the information useful.”

Investing in education can lead to stronger relationships with your staff and a better patient experience. Dr. Davenport is a regular attendee at Eyefinity online training sessions and educational conference events. Register  to meet and share tips for success with other eye care professionals at the next Eyefinity Education Conference in Boston, June 9-10.


Maria Davenport, OD, is an OfficeMate and Eyefinity EHR user who runs a single-doctor practice in Michigan. An avid believer in the value of continuous learning, she is always on the look out for ways to work smarter rather than harder.


Making It Personal

Making it personal

by April Jasper, OD Dr_Jasper_short

As the on-boarding process began with Eyefinity EHR, I was introduced to my Client Advisor, Wendy, who spent time understanding what is important to me as the practice owner.  It was nice that she was interested in getting to know the way we work so that she can better help us through this process.  I quickly let her know that I am a goal-oriented person, and for me, the best thing to do is to set weekly progress milestones.  I enjoy goals that can be posted, tracked, and celebrated when met. I’ve found that it helps us feel accomplished instead of discouraged; as challenges come up, we face the challenge and learn together, making our execution stronger.

From this discussion, Wendy created a customized chart that outlined and assigned the amount of time each step would take, allowing me to effectively plan our training.  It isn’t everyday that a company takes the time to build a personalized connection or tools specific to my needs.

Read Dr. Jasper’s previous post here. | Read Dr. Jasper’s next post here

Education is a Lifelong Journey


Earlier this year, we sat down with Maria Davenport, OD, an OfficeMate and Eyefinity EHR user who runs a single-doctor practice in Vicksburg, MI to talk about the value of education. Because Dr. Davenport is always looking for ways to work smarter and not harder, she has attended four Education and Training events in the last three years to learn how to use her Eyefinity products to their fullest potential.

“Success for my practice is to stay lean by doing things more efficiently,” Dr. Davenport explained. “[Eyefinity EHR] makes it so I can focus on doing more, like attesting for Meaningful Use, MIPS, and MACRA. This is the first year I attested for Meaningful Use. It went well and I passed. The icon in the system made it easy to track my numbers daily to see how I was performing against the goal.”

Eyefinity EHR is designed to help ODs easily succeed with Meaningful Use, and that makes it an even bigger priority at our Eyefinity Education Conferences. Vice President of Professional Relations, Masoud Nafey, OD hosts breakout sessions on MACRA and MIPS at Education Conferences in addition to helpful webinars throughout the year. A portion of the Eyefinity website is also dedicated entirely to MIPS, hosting a variety of resources to help doctors succeed.

These are just a few ways you can educate yourself with Eyefinity.  Everyone learns differently, and there are more educational resources available to customers, such as on-site training, online tutorials, and in-product messaging. If you use social media, there are private Facebook groups for each Eyefinity product containing helpful tips and peer-to-peer advice. And, of course, Eyefinity Training Support is available to assist you in your learning journey every step of way.

If you want a chance to connect with industry leaders and learn from professionals like yourself, consider attending the next Education Conference in Boston, MA, June 9-10. In the meantime, catch up on the MIPS webinars available in the MIPS Resource Center.

Ask the Expert Classes on Meaningful Use

Today’s blog article is written by Shari H.  Shari is an OfficeMate Implementation Consultant working remotely in North Carolina.

Eyefinity offers a wide variety of resources to help you successfully complete and attest to meaningful use using OfficeMate/ExamWRITER. For example, our Meaningful Use Starter Kit includes short videos, check lists, and instructions that describe each measure, any exclusion, and how to complete the measure. But sometimes you need additional advice, or perhaps your practice is in a peculiar situation regarding meaningful use. If you feel like you could use additional guidance, we have a class for you!

We’ll be offering a special meaningful use edition of our Ask the Expert classes. There will be three sessions available on the following dates and times:

  • Friday, August 31, 2012 at 10 a.m. ET
  • Wednesday, September 12, 2012 at 3 p.m. ET
  • Thursday, September 27, 2012 at 10 am ET

The Meaningful Use Ask the Experts class will answer your questions on what you need to do to meet the requirements for attestation in 2012. The presenters of this class have taught hundreds of ECPs to successfully demonstrate meaningful use to collect thousands of dollars in payments with OfficeMate/ExamWRITER.

The Ask the Expert series has been very successful in helping our clients answer specific questions in all areas of the program such as examinations, billing, and inventory. We know that you have questions. These classes give you a chance to ask them and speak one on one with an expert. Many clients have attended these sessions just to listen to what other clients are asking. This is your time, your forum, your questions.

This special class was created to take the scariness out of attestation. Doctors and practice managers will benefit greatly from attending one of the scheduled meaningful use sessions. The class has been scheduled with your convenience in mind. 24 hour advanced registration is all that is needed. You may submit up to three questions upon registration. The format will be an open forum (45 minute to 1-hour sessions).  If no questions have been submitted the presenters will review the meaningful use resources available.

Register for an Ask the Expert—Meaningful Use session:

  1. Go to
  2. Click the Training Center tab.
  3. Click the Daily tab.
  4. Use the calendar within the Daily tab to move to your desired session date.
  5. Click the Register link on the right side of the session in which you want to enroll.
  6. Enter your contact Information.
  7. Click Register.

We hope that you will take advantage of this Ask the Expert class on meaningful use. As always, we welcome your feedback

Boot Camp Fridays are coming! Strengthen your OfficeMate skills with hands-on training.

Looking for a fast and easy way to enhance your OfficeMate skills to increase office efficiencies and grow your practice? If so, Boot Camp Fridays are for you!

From the award-winning Eyefinity® training team, Boot Camp Fridays offer one hour of live, hands-on training on using OfficeMate software in the cloud.

Convenient: 3 different webinars every Friday, all focused on topics that show the relationship between set-up, patient flow, and back office. 30 minutes of in-depth instruction and 30 minutes of hands-on practical experience. No travel expenses, and no time away from the office! Start times: 7:00 a.m., 9:30 a.m., and 12:30 p.m., Pacific time.

Fun: Energetic and highly interactive—connect with the instructor and your peers!

Affordable: Just $59 per class—one low price for individuals or groups.

Variety: New topic and new classes every quarter.  Classes start April 6, 2012.

Register now for 1, 2, or all 3 at

Questions? E-mail

Taking the Show on the Road

ExamWRITER Educational Event logoWhat do Orlando, Phoenix, Houston, Pittsburgh, Boston, and San Francisco have in common? Give up? They are all destinations for ExamWRITER Educational Events in 2012. That’s right, we’re taking the show on the road, and we’re coming to a city near you!

It can be difficult at times to focus and fully engage with online training with the competing priorities that arise in the office. Sometimes it’s better to schedule time outside of the office where you can focus on training and learn how to get the most out of your ExamWRITER software. The ExamWRITER Educational Events are a great way to escape the distractions of the office and learn the advanced features of ExamWRITER in a hands-on setting. These interactive, in-depth workshops offer valuable face-time with experienced corporate trainers and industry experts.

These advanced courses for experienced ExamWRITER users are two days (Friday and Saturday). If you’re new to ExamWRITER, we strongly encourage you also to take the Thursday course for a total of three days (Thursday–Saturday).

In addition to the ExamWRITER training, we’re now also offering concurrent OfficeMate training in Orlando and Pittsburgh. This Friday–Saturday hands-on training will enable office staff to learn how to better manage the practice with the advanced features in the latest version of OfficeMate.

It is becoming increasingly important that your office harnesses the full power of OfficeMate/ExamWRITER. The ExamWRITER Educational Events are a great way to invest in the productivity and profitability of your office.

For dates, locations, and costs go to

A Resolution Not to Get Choked Up About

Looking for a New Year’s resolution? Why not resolve to get your staff trained in CPR?

You’d never think it could happen to you or anyone you know, but emergencies happen. A couple of weeks ago I had to perform the Heimlich maneuver on someone who was choking on a sandwich in our office.  Once someone called my attention to our choking colleague, I was able to perform the Heimlich without giving it a second thought, I realized that I have not had CPR training in several years, and my certification card has long expired.

Michael O. is Sr. Technical Writer for Eyefinity/OfficeMate

The few coworkers who have had CPR training were at lunch or at the other end of the building.

If no one were around, it would have been a very dangerous situation for my choking colleague. He was two shades of deep red and purple, grasping at his throat, and panicked. He could have pushed his fists to his chest and leaned his weight on the back of a chair to simulate the Heimlich maneuver himself, but when people panic, they don’t think of those things.

This unfortunate situation clearly illustrates the need for CPR training in our offices. So, too, it illustrates the need for CPR training in your practice.

Most, if not all, states require current CPR certification as a requisite to renewing your license to practice. As long as you’re getting CPR training, why not send your staff to receive CPR training also? The more people who are certified, the better chance you will have of averting a catastrophe in the event you, someone on your staff, or a  patient requires the Heimlich maneuver or CPR.

So, resolve to make CPR training a priority for your practice in 2010. To borrow the title of a short story by Flannery O’Connor, the life you save may be your own.