Telemedicine Today

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Valerie Sheety-Pilon, OD

Imagine being asked a month ago, “How would you feel about managing the care of your patients from the phone or the web?” I would hazard to guess that few of us had considered it a real possibility. COVID-19 awakened our industry to the applicability of remote care, while the government’s injunction of telehealth waiver 1135 made it a reality overnight.

Some say telehealth services, across all medical verticals, could have been adopted long ago. Though for good reason, telemedicine has been governed by strict regulations. Like me, many of you may have been watching the industry grapple with a position on this topic.

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OfficeMate and ExamWRITER User Documentation Wins New Awards

Carrie and Michael display the awards that they won for the Eyefinity documentation at the awards banquet.

Did you achieve meaningful use in 2011 and receive stimulus money from the government as part of the HITECH Act? Are you working to achieve meaningful use in 2012? If meeting the government’s requirements for the EHR Incentive Program is a part of your business plan, then you probably are probably using a document written by Carrie Chambers, the Director of Documentation at Eyefinity, to help you complete the required steps in OfficeMate/ExamWRITER to achieve meaningful use. This document, “Achieving Meaningful Use with OfficeMate/ExamWRITER” recently won an Award of Excellence in the 2011–2012 Society for Technical Communication (STC) Southern California Technical Documentation Competition.

In addition to the meaningful use documentation, the “Backing Up & Restoring Data” document, written by Michael Opsteegh, Senior Technical Writer at Eyefinity, won an Award of Merit in the competition. Hopefully, you have a proven backup solution in place for all of your OfficeMate/ExamWRITER data files! When you set up your solution (or, if, unfortunately, you had to use your solution to restore your files), you probably read this document to ensure that you always backup (and restore, if necessary) your OfficeMate/ExamWRITER files correctly.

These two pieces of Eyefinity documentation were recognized for their excellence in technical communication. The judges commented that the “Achieving Meaningful Use with OfficeMate/ExamWRITER” document is comprehensive, consistent, professional, and visually-appealing. They noted that the “Backing Up & Restoring Data” document is engaging, well written and organized, and very easy to understand.

The Southern California STC chapters sponsored the technical documentation competition to recognize and encourage excellence in communication through printed and online media. The competition honors technical writers and editors who set the standard for published technical communication.

If you are working to achieve meaningful use, be sure to refer to the “Achieving Meaningful Use with OfficeMate/ExamWRITER” document as you work in OfficeMate/ExamWRITER. And, if you need help backing up and restoring your OfficeMate/ExamWRITER data files, read the “Backing Up & Restoring Data” document. In addition to these documents, the Documentation team at Eyefinity has published an ever-expanding library of helpful information – check it out at OfficeMate.net!

OfficeMate and ExamWRITER Help Documentation Wins Awards

Carrie and Michael display the Awards of Merit they won for the Eyefinity documentation.

There are many resources available to you when you are using OfficeMate and ExamWRITER and you need help. Although picking up the telephone and calling Customer Care is easy to do, it is often quicker to open one of the documents that are available to you from the Help menus in the programs and search for and instantly get help for your issue. At Eyefinity, we have a team of writers dedicated to creating these help documents for you, which are available 24/7.

Recently, two pieces of Eyefinity documentation were recognized for their excellence in technical communication. The “Using the General Ledger Interface” and “ExamWRITER 9.0 Enhancements” documents won prestigious Awards of Merit in the 2010–2011 Society for Technical Communication (STC) Southern California Technical Documentation Competition. The judges commented that the “Using General Ledger Interface” document is attractive and well-executed and appropriate for the audience and the “ExamWRITER 9.0 Enhancements” document is engaging and fills the need of external and internal users.

Carrie Damschroder, Director of Documentation, wrote and edited the informational document about the new features in ExamWRITER v9, and Michael Opsteegh, Senior Technical Writer, wrote and edited the instructional document about the General Ledger Interface in OfficeMate.

The Southern California STC chapters sponsored the technical documentation competition to recognize and encourage excellence in communication through printed and online media. The competition honors technical writers and editors who set the standard for published technical communication.

As always, we are interested in your feedback on the documentation that we create to help you. If you notice something that we could write or present better, please let us know.

OfficeMate and ExamWRITER Questions? Try the Knowledge Base!

For over four years now, Eyefinity/OfficeMate has built and maintained an extensive online knowledge base to help clients answer technical questions about their OfficeMate and ExamWRITER software. In the beginning, we only had a few articles and categories posted online and the content in the articles was mostly basic “how to” content (i.e., how to process recalls in OfficeMate). Now, the online knowledge base contains over 1300 articles in 122 categories.

Carrie D. is the Director of Documentation for Eyefinity/OfficeMate

Carrie D. is the Director of Documentation for Eyefinity/OfficeMate

The content has expanded to include fixes for error messages, product and utility downloads, and Technology Integrated Practice (TIP) information. If you have a question about your Eyefinity/OfficeMate product, the knowledge base should be one of the first avenues you take to find an answer. Here are some tips to help you find the information you need in the knowledge base:

  • Check out the most popular and most recent articles on the home page of the knowledge base. Chances are good that one of the most popular articles will be helpful to you, too!
  • Use the folders on the left side of the page to find articles about, for example, ExamWRITER eDocuments or the Huvitz ExamWRITER equipment interface.
  • Click the Search tab at the top of the page to conduct a customized search for answers to your questions.
  • Click the Ask a Question! tab at the top of the page to ask our Customer Care team a question for which you are unable to find an answer in the knowledge base.

New articles are constantly being added to the knowledge base, so check back often to search for new knowledge. And, if you find a particular article interesting or helpful, be sure to leave a comment for us at the bottom of the article’s page!