Top 5 Eyefinity FAQs

Guest blogger: Eyefinity/OfficeMate Director of Customer Care Brian McPherson

Do you have questions about using the Eyefinity Web site? Your questions have probably already been asked by other users. Read our top five Eyefinity FAQs below!

1. Why am I receiving the “date of service cannot be in the future for this claim” error message?

Check the date on your computer.  This error occurs when your computer has the incorrect time and date.  Most frequently, you have the wrong A.M .or P.M. time, causing the date to be incorrect.

2. How do I correct a rejected claim that indicates “DX CODE INVALID”?

This message from the insurance company indicates that one or more of your diagnosis codes on the claim is invalid. Check the codes for accuracy and refer to your provider manual for the insurance plan in question, or contact the insurance company to verify the codes. After you have corrected the claim, simply resubmit it to the payer at no additional charge.

Brian McPherson

Brian McPherson - Eyefinity/OfficeMate's Director of Customer Care

3. I’d like to submit claims to a specific insurance company.  Can I submit claims to that insurance on your Web site?

Contact the insurance company (or check the patient’s insurance card) to confirm the insurance company’s “payer ID.”  Then, call Eyefinity at 877.448.0707. We will be able to check for the insurance company by ID and request to have it added to our Web site if it is not already on our list.

4. I received a statement from Eyefinity, but I don’t know what the charges are for. Where I can I see the details of these charges?

You can review your detailed charges on the Eyefinity Web site if your office has designated that level of security in your Eyefinity user ID profile. On the Eyefinity home page, navigate to the top right corner of the page under the “Message Center” section.  Click on the “Account Statement” link and then click on each of the listed monthly bills to open the details of the charges.

5. How do I add a doctor to our practice on the Eyefinity Web site?

  • If you are adding an additional VSP provider, you need to contact VSP.  The doctor needs to be credentialed by VSP. After they are set up at VSP with your practice, they will automatically show up on Eyefinity as a provider in your office.
  • To add an additional provider who is not a VSP provider, you need to establish a separate Eyefinity account for that provider to use.  To set up the provider, complete the Eyefinity credentialing forms on the Eyefinity Web site under the “Contact Us” section.

Top 5 OfficeMate Suite FAQs

Guest blogger: Eyefinity/OfficeMate Director of Customer Care Brian McPherson

Do you have questions about using the OfficeMate Suite? Your questions have probably already been asked by other users. Read our top five OfficeMate Suite FAQs below:

Brian M. is Director of Customer Care for Eyefinity/OfficeMate.

1. Where can I get the latest version of the OfficeMate Suite?

Click here to download and install the latest version of the OfficeMate Suite (currently, version 8.0.21).

2. How do I set up recalls?

Click here for instructions on setting up recalls in OfficeMate.

3. How do I apply insurance chargebacks?

Find the instructions for applying insurance chargebacks here.

4. Why am I receiving a 90-day evaluation message on one of my workstations?

Click here for information on the 90-day evaluation message.

5. What should I do if I see Error 2147467259 when attempting to open OfficeMate?

Check to see if another workstation in the office is receiving this error message.  If the error is occurring on all workstations and your server, run the Repair Utility that is loaded with the software.  For information on running the Repair Utility, click here.

If the error is not occurring on all workstations, double-click on My Computer and then double-click on the network drive where the OfficeMate data is stored (often C:/OMATE32/Data).  If you see files on the drive, close the window and try opening OfficeMate again. If after clicking on the network drive, you see a network disconnection error, reboot the workstation.  You are probably not “attached” to your office network properly.  If the error persists, contact your network support technician because you are experiencing issues with your computer network.  OfficeMate will not launch until it can attach to the server where the data is located.