Eyefinity Making Strides in Practice Management AND Customer Service

When it comes to practice management, Eyefinity “solutions work for you;” when it comes to customer service, Eyefinity people are there for you.

Let’s meet Rachel Meyer, EdD, CPO, Rhonda Reguinti, CPO and Marissa Struve, CPO – three of 45 employees who have received training and certification from Miller Heiman Institute (M.H.I.) Global, the world’s most powerful sales and service performance company. Moving forward, “these three fabulous women will expand the training they received to all our teams and locations in the coming months” says Rebecca Johnson, Director of Education.

Rachel, Rhonda and Marissa in Chicago

Rachel Meyer, Rhonda Reguinti and Marissa Struve at the 2016 M.H.I. Global Certification Classes in Chicago

What does that mean for you?

Being customer centric and working from the foundations of respect, simplicity, solutions and responsibility are key aspects that these ladies have learned in the M.H.I. Global curriculum. “Keeping [you] in mind with these focal points will help us continue to pursue excellence in customer care” says Rachel Meyer. This enables the staff to quickly assess your problem, provide a solution and meet your needs.

Delivering a strong personalized customer experience is exactly how Eyefinity is making strides in the EHR and practice management industry while also benefiting the needs of you, the customer.

ICD-10—We are in this together

Dane Laverty, Eyefinity.com Product Manager

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You’ve heard about the changes to expect when the industry transitions to ICD-10. You know that practices will be impacted, and must plan and prepare, but have you considered what needs to happen on the other end to keep the claims process moving?

Solution providers, clearinghouses, insurers, and CMS all must be prepared for ICD-10 before October 1, 2015 to accommodate services and claims when it begins. From every angle, the change to ICD-10 is a really big deal.

I’ve been working hard to ensure Eyefinity.com is prepared to handle the cutover to ICD-10 on October 1. Our team is wrapping up development and it’s come together really well. But what does this mean to you? According to the law, all payers must accept and process claims using only ICD-10 codes on October 1. It’s a hard and fast rule and date, with no exceptions.

You’ve probably used Eyefinity’s eClaim to submit claims to VSP. But did you know that you can use eClaim to submit claims to over a thousand other payers?

Eyefinity.com handles millions of claims each year, every one of which contains diagnosis codes. Suffice to say, the effort to coordinate changes in our systems while monitoring the status of all of the payers that eClaim submits to has kept me up at night, ensuring that it works efficiently and without problems. Eyefinity, VSP, and our partners have worked closely to ensure a seamless transition from ICD-9 to ICD-10, so that on October 1 Eyefinity will be ready to support you.

We’re taking a proactive approach to be sure that we’ll be ready for the change in plenty of time. Will you be ready, too? It may not be easy, but the key to success is taking the time to research and learn now.

Introducing Team Eyefinity

New Recruitment Site Showcases the Company’s Unique Spirit, Culture

Team EyefinityEyefinity recently launched a new employment and recruitment website under the banner Team Eyefinity! This is no ordinary corporate employment site, folks; it’s a media-rich experience that speaks to Eyefinity’s unique spirit and culture.

As the tagline states, “People are our focus.” Eyefinity wouldn’t be the successful and engaging company that it is without its dynamic and hard working employees.

“Our people are our greatest asset,” said Steve Baker, Eyefinity president. “The job market is heating up, especially in technology and health care, and it’s becoming more difficult to find qualified people to help us complete our many exciting projects. Team Eyefinity will help augment our recruiting efforts and tell potential candidates about Eyefinity’s unique story. We want Eyefinity to be the top choice among creative and talented individuals.”

Job seekers can easily find open positions within specific functional groups at locations across North America, Europe, and Australia. Not only does the Team Eyefinity site make it easier for job seekers to find the latest opportunities within Eyefinity, but potential applicants can click a link to apply for a specific position.

The Team Eyefinity site features photos, testimonials, and videos of Eyefinity employees past and present to form an elaborate tableau that illustrates Eyefinity’s rich culture.

Visit Team Eyefinity today to learn more about our team spirit.

The Newly Designed Eyefinity.com

Check out the newly designed eyefinity.com homepage and more.

When you visit eyefinity.com, you’ll experience a new look and feel—and a new way to log in for business.

eyefinity.comDo more.

Quickly and conveniently, browse our full suite of integrated products and solutions from your desktop or mobile device. In five easy sections, you’ll find everything you need to grow your practice, with a click—or tap—of your finger.

See more.

Grab your coffee and get your daily dose of Eyefinity product info, industry happenings, and brewing topics in the Latest News & Trends section. Don’t miss a thing!

Get more.

Eyefinity is the only company in the industry to offer one, total solution to streamline everyday processes to help you succeed. Let us diagnose your practice and recommend the best solution to increase revenue and enhance patient care.

It’s business as usual.

You’ll notice the location of the Log In has moved. But don’t worry—you won’t experience any disruptions to filing claims and placing orders. Simply click “Log In” in the top right corner and you’ll be directed to a new page to input your current user ID and password.

If you have questions about the login change, or if you have trouble finding your favorite pages, contact customer care at 877.448.0707, option 1.

Succeeding in Sacramento: The Eyefinity Story

Succeeding in Sacramento

Eyefinity president, Steve Baker, tells a local business group about Eyefinity’s culture and success.

Eyefinity president, Steve Baker proudly shared the story of Eyefinity during the recent MedStart Connect Mixer hosted by the Sacramento Area Regional Technology Alliance (SARTA) in Eyefinity’s hometown of Sacramento. Ranging from start-up medical device companies and venture capitalists to biomedical researchers, clinicians and regulatory affairs experts, MedStart, a SARTA initiative, connects a wide variety of medical technology and biomedical resources in the Sacramento region. SARTA is a not-for-profit organization that was founded in 2001 to accelerate the growth and development of technology companies and the technology sector in the Sacramento region.

SARTA’s vision is to develop the Sacramento region into a nationally recognized center of technology and technological innovation, as evidenced by a significant number of technology companies growing, developing, and prospering in the region.

During September’s mixer, several medical technology companies from throughout the Sacramento region shared personal stories with attendees about medical technology innovations, start-up challenges, and milestones achieved. Eyefinity was specially recognized for “succeeding in Sacramento,” and during his presentation, Steve shared a light-hearted glimpse into who Eyefinity is and Eyefinity’s part in helping to fulfill a vision of enabling millions of people see better through innovation. Steve also talked about the company’s growth in 2012 and the hard-working, fun-loving nature of Team Eyefinity.

You can read more about the SARTA mixer in the Sacramento Business Journal.

Eyefinity Kicks Off Vision Expo West with a Preconference Event

Eyefinity got a jumpstart on Vision Expo West by offering an informative training session to a capacity crowd. The theme of FOCUS 2012 was “Embracing the “i” Craze.”

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Attendees were still filing in when FOCUS 2012 opened.

The objective of the event was to highlight many of the technological advances that are going to change the healthcare industry in general and the eyecare industry in particular. For example, eyecare practices are demanding more of their practice management and EHR software, moving from client-based to web and mobile-based solutions, and requiring more interoperability to share information with other practitioners.

So, too, are patients demanding more of their healthcare providers, seeking mobile solutions, and requiring more accessible healthcare data. Furthermore, cheap, direct-to-consumer options are enabling patients to buy their eyewear and contact lenses online.

In addition to market forces, the government is pushing patents to be more accountable for their own health, to take better care of themselves, and invest in preventative medicine. The confluence of these pressures is requiring us to reimagine healthcare and remove the silos between providers and disciplines. Technology can help us do that.

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Dr. Daniel Kraft outlined some of the implications mobile technology has on eyecare practices and the medical industry.

Dr. Daniel Kraft, the keynote speaker, explained that we can only make these things happen by embracing technology. The proliferation and ubiquity of mobile devices and the unique and specialized apps that are developed for them will be a benefit to healthcare. Soon we will see healthcare providers prescribing apps in addition to, or in place of, medications. Apps like a mobile EKG can monitor heartrate, a pedometer can record the number of steps taken in a day and measure exercise, and mobile diagnostic equipment that plugs into the mobile device can measure all manner of diagnostic medical information. All of which can send data back to the healthcare professional for review.

This sounds like fanciful stuff, but the technology is available today. As you can imagine this flood of data will be overwhelming, so it will be increasingly important to be able to sort and visualize changes in measurements over time. Dashboards that can sift through and display data visually will become more important as more data pours in.

FOCUS 2012 Panel

The FOCUS 2012 panel discussed technologies that practices could leverage today.

Not everything at FOCUS 2012 was reminiscent of an H. G. Wells novel. The next segment was a lively panel discussion about using technology in the eyecare practice. The panel consisted of Warren Meyers, Nikki Iravani, OD, and Ryan Wineinger, OD. The panel covered many topics, but the questions focused on leveraging social media. Some titbits of advice on social media included the following:

  • Focus on a few, select social media outlets. Don’t try to hit them all.
  • Solicit your patients for reviews on Yelp and Google Places.
  • Don’t delete unfavorable reviews. Potential patients are looking for authentic information about your practice and will turn away if they sense that the reviews all came from your friends and family.
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Attendees were also given hand-on demonstrations of mobile apps that are available to patients and practices today.

Finally, attendees were given an opportunity to test EyeXam and otto, two new mobile technologies that you and your patients can use today.

If you know someone who attended the event, ask them about it. We hope to see you at FOCUS 2013. In the meantime, swing by the Eyefinity booth at VEW.

A look back at Vision Expo West

Missed Vision Expo West this year? No worries – check out the video below to see everything Eyefinity had going on at the show! Hope to see you all at Vision Expo East in March!

Phernell Walker Wins the Beverly Myers Achievement Award!

Congratulations to Phernell Walker, II, AS, NCLC, ABOM, an Eyefinity Implementation Consultant, for receiving the Beverly Myers Achievement Award from the National Academy of Opticianry (NAO)! This prestigious honor, which was first awarded in 1951, is “bestowed upon persons who have made meritorious contributions or who have rendered outstanding services to the field of ophthalmic optics.”

Phernell is certainly in good company; past recipients of the Beverly Myers Achievement Award include Dr. Jack Copeland, inventor of the modern retinoscope, and Dr. David Volk, developer of the Volk Aspheric Condensing Lenses.

Phernell Walker and Danne Ventura 2011
NAO Immediate Past President Danne Ventura (left) with the 2011 Beverly Myers Achievement Award Recipient, Phernell Walker (right)

Phernell, like each past recipient of the Beverly Myers Achievement Award, has dedicated himself to advancing the field of ophthalmic optics. Phernell has written numerous articles, lectured in 43 states, and even authored the textbook Pure Optics, which is now in its second edition. In addition to these contributions and achievements, Phernell is a Master in Ophthalmic Lenses (ABOM) and is certified by the National Contact Lens Examiners (NCLEC) and the American Board of Opticianry (ABO).

Phernell has been a part of the Eyefinity Training and Implementation team since 2007. He provides training on all aspects of Eyefinity software, and represents Eyefinity at many conferences around the country. However, if you can’t make it out to see Phernell in person, you may catch him in an online “ExamWRITER” Ask-the-Expert session.

In response to receiving the Beverly Myers Achievement Award, Phernell states, “I’m excited, yet humbled to know that I’ve helped thousands of Eye Care Professionals, opticians, optometrists, and ophthalmologists.”

The Eyefinity team is excited for you too, Phernell!

Congratulations again to Phernell for receiving such a prestigious award!

Top 5 Eyefinity FAQs

Guest blogger: Eyefinity/OfficeMate Director of Customer Care Brian McPherson

Do you have questions about using the Eyefinity Web site? Your questions have probably already been asked by other users. Read our top five Eyefinity FAQs below!

1. Why am I receiving the “date of service cannot be in the future for this claim” error message?

Check the date on your computer.  This error occurs when your computer has the incorrect time and date.  Most frequently, you have the wrong A.M .or P.M. time, causing the date to be incorrect.

2. How do I correct a rejected claim that indicates “DX CODE INVALID”?

This message from the insurance company indicates that one or more of your diagnosis codes on the claim is invalid. Check the codes for accuracy and refer to your provider manual for the insurance plan in question, or contact the insurance company to verify the codes. After you have corrected the claim, simply resubmit it to the payer at no additional charge.

Brian McPherson

Brian McPherson - Eyefinity/OfficeMate's Director of Customer Care

3. I’d like to submit claims to a specific insurance company.  Can I submit claims to that insurance on your Web site?

Contact the insurance company (or check the patient’s insurance card) to confirm the insurance company’s “payer ID.”  Then, call Eyefinity at 877.448.0707. We will be able to check for the insurance company by ID and request to have it added to our Web site if it is not already on our list.

4. I received a statement from Eyefinity, but I don’t know what the charges are for. Where I can I see the details of these charges?

You can review your detailed charges on the Eyefinity Web site if your office has designated that level of security in your Eyefinity user ID profile. On the Eyefinity home page, navigate to the top right corner of the page under the “Message Center” section.  Click on the “Account Statement” link and then click on each of the listed monthly bills to open the details of the charges.

5. How do I add a doctor to our practice on the Eyefinity Web site?

  • If you are adding an additional VSP provider, you need to contact VSP.  The doctor needs to be credentialed by VSP. After they are set up at VSP with your practice, they will automatically show up on Eyefinity as a provider in your office.
  • To add an additional provider who is not a VSP provider, you need to establish a separate Eyefinity account for that provider to use.  To set up the provider, complete the Eyefinity credentialing forms on the Eyefinity Web site under the “Contact Us” section.

I found my frame

For practices who use Eyefinity to file patient claims and lab orders, you’ve probably noticed the new frame selection feature. It was introduced earlier this year and recently enhanced to provide the wholesale frame cost for all the frames, if you have a qualifying Frames Data subscription.

Jay B. is a Systems Architect for Eyefinity/OfficeMate

Jay B. is a Systems Architect for Eyefinity/OfficeMate

There is some real magic behind this feature. We have combined several frame information sources, including Frames Data, into a single database which holds, literally, hundreds-of-thousands of individual frames. If the ophthalmic frame hit the market, then it’s probably in the database.

Looking for the latest Altair frame? It’s in there. Looking for three-year-old Marchon frames? They’re in there too.

Also, instead of identifying “POF” (for patient-owned frame), input as much as you know about the frame. The ‘Google-like’ search syntax gets better with each new piece of information. Do you have the UPC? That’s almost guaranteed to match. Do you know the SKU? That gets you a small list to choose from. Can you read the temple info? That should help nail it down to a manageable few.

The next time you are entering a lab order, try some ‘what-ifs’ to see how it works. For example, just entering “Jay” reveals that five manufacturers have a model named “Jay” (woohoo!).  “Nike 4180” takes you directly to a nice listing of that Nike frame (with some great images). And, “788678968326” is a UPC which takes you to a frame from Joseph Abboud.

Nike 4180

Nike 4180

Our database is quite possibly the most comprehensive collection of frames on the planet. And we continue to work with the manufacturers and data-providers to ensure that the database is as fresh and accurate as possible.

So, I found my frame, did you find yours?

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