Eyefinity Making Strides in Practice Management AND Customer Service

When it comes to practice management, Eyefinity “solutions work for you;” when it comes to customer service, Eyefinity people are there for you.

Let’s meet Rachel Meyer, EdD, CPO, Rhonda Reguinti, CPO and Marissa Struve, CPO – three of 45 employees who have received training and certification from Miller Heiman Institute (M.H.I.) Global, the world’s most powerful sales and service performance company. Moving forward, “these three fabulous women will expand the training they received to all our teams and locations in the coming months” says Rebecca Johnson, Director of Education.

Rachel, Rhonda and Marissa in Chicago

Rachel Meyer, Rhonda Reguinti and Marissa Struve at the 2016 M.H.I. Global Certification Classes in Chicago

What does that mean for you?

Being customer centric and working from the foundations of respect, simplicity, solutions and responsibility are key aspects that these ladies have learned in the M.H.I. Global curriculum. “Keeping [you] in mind with these focal points will help us continue to pursue excellence in customer care” says Rachel Meyer. This enables the staff to quickly assess your problem, provide a solution and meet your needs.

Delivering a strong personalized customer experience is exactly how Eyefinity is making strides in the EHR and practice management industry while also benefiting the needs of you, the customer.

ICD-10—We are in this together

Dane Laverty, Eyefinity.com Product Manager

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You’ve heard about the changes to expect when the industry transitions to ICD-10. You know that practices will be impacted, and must plan and prepare, but have you considered what needs to happen on the other end to keep the claims process moving?

Solution providers, clearinghouses, insurers, and CMS all must be prepared for ICD-10 before October 1, 2015 to accommodate services and claims when it begins. From every angle, the change to ICD-10 is a really big deal.

I’ve been working hard to ensure Eyefinity.com is prepared to handle the cutover to ICD-10 on October 1. Our team is wrapping up development and it’s come together really well. But what does this mean to you? According to the law, all payers must accept and process claims using only ICD-10 codes on October 1. It’s a hard and fast rule and date, with no exceptions.

You’ve probably used Eyefinity’s eClaim to submit claims to VSP. But did you know that you can use eClaim to submit claims to over a thousand other payers?

Eyefinity.com handles millions of claims each year, every one of which contains diagnosis codes. Suffice to say, the effort to coordinate changes in our systems while monitoring the status of all of the payers that eClaim submits to has kept me up at night, ensuring that it works efficiently and without problems. Eyefinity, VSP, and our partners have worked closely to ensure a seamless transition from ICD-9 to ICD-10, so that on October 1 Eyefinity will be ready to support you.

We’re taking a proactive approach to be sure that we’ll be ready for the change in plenty of time. Will you be ready, too? It may not be easy, but the key to success is taking the time to research and learn now.

Introducing Team Eyefinity

New Recruitment Site Showcases the Company’s Unique Spirit, Culture

Team EyefinityEyefinity recently launched a new employment and recruitment website under the banner Team Eyefinity! This is no ordinary corporate employment site, folks; it’s a media-rich experience that speaks to Eyefinity’s unique spirit and culture.

As the tagline states, “People are our focus.” Eyefinity wouldn’t be the successful and engaging company that it is without its dynamic and hard working employees.

“Our people are our greatest asset,” said Steve Baker, Eyefinity president. “The job market is heating up, especially in technology and health care, and it’s becoming more difficult to find qualified people to help us complete our many exciting projects. Team Eyefinity will help augment our recruiting efforts and tell potential candidates about Eyefinity’s unique story. We want Eyefinity to be the top choice among creative and talented individuals.”

Job seekers can easily find open positions within specific functional groups at locations across North America, Europe, and Australia. Not only does the Team Eyefinity site make it easier for job seekers to find the latest opportunities within Eyefinity, but potential applicants can click a link to apply for a specific position.

The Team Eyefinity site features photos, testimonials, and videos of Eyefinity employees past and present to form an elaborate tableau that illustrates Eyefinity’s rich culture.

Visit Team Eyefinity today to learn more about our team spirit.

The Newly Designed Eyefinity.com

Check out the newly designed eyefinity.com homepage and more.

When you visit eyefinity.com, you’ll experience a new look and feel—and a new way to log in for business.

eyefinity.comDo more.

Quickly and conveniently, browse our full suite of integrated products and solutions from your desktop or mobile device. In five easy sections, you’ll find everything you need to grow your practice, with a click—or tap—of your finger.

See more.

Grab your coffee and get your daily dose of Eyefinity product info, industry happenings, and brewing topics in the Latest News & Trends section. Don’t miss a thing!

Get more.

Eyefinity is the only company in the industry to offer one, total solution to streamline everyday processes to help you succeed. Let us diagnose your practice and recommend the best solution to increase revenue and enhance patient care.

It’s business as usual.

You’ll notice the location of the Log In has moved. But don’t worry—you won’t experience any disruptions to filing claims and placing orders. Simply click “Log In” in the top right corner and you’ll be directed to a new page to input your current user ID and password.

If you have questions about the login change, or if you have trouble finding your favorite pages, contact customer care at 877.448.0707, option 1.

Succeeding in Sacramento: The Eyefinity Story

Succeeding in Sacramento

Eyefinity president, Steve Baker, tells a local business group about Eyefinity’s culture and success.

Eyefinity president, Steve Baker proudly shared the story of Eyefinity during the recent MedStart Connect Mixer hosted by the Sacramento Area Regional Technology Alliance (SARTA) in Eyefinity’s hometown of Sacramento. Ranging from start-up medical device companies and venture capitalists to biomedical researchers, clinicians and regulatory affairs experts, MedStart, a SARTA initiative, connects a wide variety of medical technology and biomedical resources in the Sacramento region. SARTA is a not-for-profit organization that was founded in 2001 to accelerate the growth and development of technology companies and the technology sector in the Sacramento region.

SARTA’s vision is to develop the Sacramento region into a nationally recognized center of technology and technological innovation, as evidenced by a significant number of technology companies growing, developing, and prospering in the region.

During September’s mixer, several medical technology companies from throughout the Sacramento region shared personal stories with attendees about medical technology innovations, start-up challenges, and milestones achieved. Eyefinity was specially recognized for “succeeding in Sacramento,” and during his presentation, Steve shared a light-hearted glimpse into who Eyefinity is and Eyefinity’s part in helping to fulfill a vision of enabling millions of people see better through innovation. Steve also talked about the company’s growth in 2012 and the hard-working, fun-loving nature of Team Eyefinity.

You can read more about the SARTA mixer in the Sacramento Business Journal.

Eyefinity Kicks Off Vision Expo West with a Preconference Event

Eyefinity got a jumpstart on Vision Expo West by offering an informative training session to a capacity crowd. The theme of FOCUS 2012 was “Embracing the “i” Craze.”

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Attendees were still filing in when FOCUS 2012 opened.

The objective of the event was to highlight many of the technological advances that are going to change the healthcare industry in general and the eyecare industry in particular. For example, eyecare practices are demanding more of their practice management and EHR software, moving from client-based to web and mobile-based solutions, and requiring more interoperability to share information with other practitioners.

So, too, are patients demanding more of their healthcare providers, seeking mobile solutions, and requiring more accessible healthcare data. Furthermore, cheap, direct-to-consumer options are enabling patients to buy their eyewear and contact lenses online.

In addition to market forces, the government is pushing patents to be more accountable for their own health, to take better care of themselves, and invest in preventative medicine. The confluence of these pressures is requiring us to reimagine healthcare and remove the silos between providers and disciplines. Technology can help us do that.

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Dr. Daniel Kraft outlined some of the implications mobile technology has on eyecare practices and the medical industry.

Dr. Daniel Kraft, the keynote speaker, explained that we can only make these things happen by embracing technology. The proliferation and ubiquity of mobile devices and the unique and specialized apps that are developed for them will be a benefit to healthcare. Soon we will see healthcare providers prescribing apps in addition to, or in place of, medications. Apps like a mobile EKG can monitor heartrate, a pedometer can record the number of steps taken in a day and measure exercise, and mobile diagnostic equipment that plugs into the mobile device can measure all manner of diagnostic medical information. All of which can send data back to the healthcare professional for review.

This sounds like fanciful stuff, but the technology is available today. As you can imagine this flood of data will be overwhelming, so it will be increasingly important to be able to sort and visualize changes in measurements over time. Dashboards that can sift through and display data visually will become more important as more data pours in.

FOCUS 2012 Panel

The FOCUS 2012 panel discussed technologies that practices could leverage today.

Not everything at FOCUS 2012 was reminiscent of an H. G. Wells novel. The next segment was a lively panel discussion about using technology in the eyecare practice. The panel consisted of Warren Meyers, Nikki Iravani, OD, and Ryan Wineinger, OD. The panel covered many topics, but the questions focused on leveraging social media. Some titbits of advice on social media included the following:

  • Focus on a few, select social media outlets. Don’t try to hit them all.
  • Solicit your patients for reviews on Yelp and Google Places.
  • Don’t delete unfavorable reviews. Potential patients are looking for authentic information about your practice and will turn away if they sense that the reviews all came from your friends and family.
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Attendees were also given hand-on demonstrations of mobile apps that are available to patients and practices today.

Finally, attendees were given an opportunity to test EyeXam and otto, two new mobile technologies that you and your patients can use today.

If you know someone who attended the event, ask them about it. We hope to see you at FOCUS 2013. In the meantime, swing by the Eyefinity booth at VEW.

A look back at Vision Expo West

Missed Vision Expo West this year? No worries – check out the video below to see everything Eyefinity had going on at the show! Hope to see you all at Vision Expo East in March!