Imagine being asked a month ago, “How would you feel about managing the care of your patients from the phone or the web?” I would hazard to guess that few of us had considered it a real possibility. COVID-19 awakened our industry to the applicability of remote care, while the government’s injunction of telehealth waiver 1135 made it a reality overnight.
Some say telehealth services, across all medical verticals, could have been adopted long ago. Though for good reason, telemedicine has been governed by strict regulations. Like me, many of you may have been watching the industry grapple with a position on this topic.
Not only are Eyefinity Education Conferences opportunities to dive deep into Eyefinity software, they foster professional connections that could last a lifetime.
In June, more than 100 doctors and staff members joined Eyefinity at its second education conference of the year in San Antonio, Texas. And while Justine O’Dell, OD, from Spartanburg Vision, in South Carolina expected attendees to be excited for the conference and its content, she was pleasantly surprised by “the camaraderie that comes from such a personal, fun, and intensive training.”
“It was a great opportunity to brainstorm and network with ODs from across the country,” said Dr. O’Dell.
These conferences foster connections between attendees, as well as establish meaningful relationships between Eyefinity educators and doctors and staff.
Have you ever wondered what results can be gained from time spent learning new technology? Do you feel the need to adopt technology just because it’s the next big thing? If something “ain’t broke,” what makes the effort to change worthwhile? This month, Dr. Davenport returns to share her thoughts about the Return on Investment (ROI) of Education offerings.
Patients can surprise you. “I had a client with eyelid issues sending me pictures through Facebook,” Dr. Davenport recalls. “My patient was travelling and didn’t have access to her prescription. It was after (office) hours and I was at home but I was able to send a prescription from Eyefinity EHR on my tablet to get her the help she needed.” While not an experience Dr. Davenport had anticipated, the time and effort she spent learning technology, like Facebook, and changing to a cloud based Practice Management solution ensured she was prepared to meet her patient’s need.
Since investing in technology and training, Dr. Davenport estimates she has seen a 20% increase in business revenue. “My practice had to move to a bigger location. My demand and patient base has grown.”
Dr. Davenport believes her business growth is a result of the time she and her staff have invested in learning to get the most out of their software systems, benefiting both her practice and her patients. “We work really hard to give [our patients] the very best care. My patients see us in the office using technology and feel like they are getting better care because we are cutting edge.”
That said, Dr. Davenport cautions that success does not typically happen overnight. “You have to invest in your success to see great returns.”
“When we first started with Eyefinity EHR, it felt like everything took too long to do; something had to change. So, I booked a trip to the Eyefinity“Train the Trainer” event. The class was fabulous, the training was catered to what each attendee was experiencing, and it helped so much. Now, I love the workflow in Eyefinity EHR. I can’t imagine using anything else.”
A huge believer in leading by example, Dr. Davenport puts in the time to stay on top of product updates. “Understanding how best to do daily tasks is important, so I can support my staff when they have questions or are performing a task for the first time. Every six weeks or so Phernell does a ‘What’s New?’ webinar about the latest changes in Eyefinity EHR. I watch the recordings and find the information useful.”
Investing in education can lead to stronger relationships with your staff and a better patient experience. Dr. Davenport is a regular attendee at Eyefinity online training sessions and educational conference events. Register to meet and share tips for success with other eye care professionals at the next Eyefinity Education Conference in Boston, June 9-10.
Maria Davenport, OD, is an OfficeMate and Eyefinity EHR user who runs a single-doctor practice in Michigan. An avid believer in the value of continuous learning, she is always on the look out for ways to work smarter rather than harder.
Earlier this year, we sat down with Maria Davenport, OD, an OfficeMate and Eyefinity EHR user who runs a single-doctor practice in Vicksburg, MI to talk about the value of education. Because Dr. Davenport is always looking for ways to work smarter and not harder, she has attended four Education and Training events in the last three years to learn how to use her Eyefinity products to their fullest potential.
“Success for my practice is to stay lean by doing things more efficiently,” Dr. Davenport explained. “[Eyefinity EHR] makes it so I can focus on doing more, like attesting for Meaningful Use, MIPS, and MACRA. This is the first year I attested for Meaningful Use. It went well and I passed. The icon in the system made it easy to track my numbers daily to see how I was performing against the goal.”
Eyefinity EHR is designed to help ODs easily succeed with Meaningful Use, and that makes it an even bigger priority at our Eyefinity Education Conferences. Vice President of Professional Relations, Masoud Nafey, OD hosts breakout sessions on MACRA and MIPS at Education Conferences in addition to helpful webinars throughout the year. A portion of the Eyefinity website is also dedicated entirely to MIPS, hosting a variety of resources to help doctors succeed.
These are just a few ways you can educate yourself with Eyefinity. Everyone learns differently, and there are more educational resources available to customers, such as on-site training, online tutorials, and in-product messaging. If you use social media, there are private Facebook groups for each Eyefinity product containing helpful tips and peer-to-peer advice. And, of course, Eyefinity Training Support is available to assist you in your learning journey every step of way.
If you want a chance to connect with industry leaders and learn from professionals like yourself, consider attending the next Education Conference in Boston, MA, June 9-10. In the meantime, catch up on the MIPS webinars available in the MIPS Resource Center.
Last month, VSP was given the opportunity to participate in Sac State’s Academic Talent Search program with a week of optometry focused instruction. The class, titled “The Human Eye: Surgeries, Sight, and Spectacles,” allowed 6th-9th grade students with special interest in optometry to experience a hands-on introduction to the industry.
Dr. Jim Winnick developed and taught the class, with assistance from Rhonda Wilson of the Industry Outreach team. The instruction was designed to give students an inside look into the eyes and show how medicine, vision, engineering, and eyewear are connected.
“Teaching is the ultimate form of knowledge sharing. I’ve always enjoyed helping people better understand the visual system and the eye care profession,” said Dr. Winnick. “Teaching these young students was a bonus, as they seemed very engaged and interested in what they learned. My hope is that we left a positive impression with them as they continue their schooling and plan out their career paths.” Over the five-day class, Dr. Winnick and Rhonda welcomed several guest speakers from VSP Global, VSP Optics Group, The Shop, and VSP Mobile Eyes who provided an overview of the program and gave tours on board the mobile clinic.
Students who successfully completed the course requirements – participated in class, turned in homework assignments, passed the final exam and earned an “A” or “B” grade – received one unit of high school credit. What a great way to expose students to the optometry profession!
On your mark. Get set. Go! The Eyefinity Games are coming!
Our fourth annual Virtual Users’ Group Meeting (VUGM) is just around the corner. The theme this year is “Eyefinity Games” in celebration of the summer’s competitive sports. The VUGM features a variety of courses—many of which are not the typical training that you might find on eyefinity.com or officemate.net. The VUGM will cover such diverse topics as meaningful use, practice growth, change management, monitoring your practice’s online reputation, inventory management, and tips for documenting an exam. But that’s just the first lap—check out the course descriptions and meeting itinerary.
Perhaps the biggest drag of any sporting event is crawling in traffic and traveling to get there. With the VUGM, you won’t have to worry about fighting for parking—the conference is completely online. You can participate in courses from the comfort of your home or office.
One last detail: the VUGM is free. That’s right, free! Eyefinity customers can participate in as many training courses as they want—all at no cost. In fact, different staff within your practice can take different courses.
Don’t miss this exciting opportunity to participate in a week of dynamic online training, all at no cost for Eyefinity customers.
Looking for a fast and easy way to enhance your OfficeMate skills to increase office efficiencies and grow your practice? If so, Boot Camp Fridays are for you!
From the award-winning Eyefinity® training team, Boot Camp Fridays offer one hour of live, hands-on training on using OfficeMate software in the cloud.
Convenient: 3 different webinars every Friday, all focused on topics that show the relationship between set-up, patient flow, and back office. 30 minutes of in-depth instruction and 30 minutes of hands-on practical experience. No travel expenses, and no time away from the office! Start times: 7:00 a.m., 9:30 a.m., and 12:30 p.m., Pacific time.
Fun: Energetic and highly interactive—connect with the instructor and your peers!
Affordable: Just $59 per class—one low price for individuals or groups.
Variety: New topic and new classes every quarter. Classes start April 6, 2012.
What do Orlando, Phoenix, Houston, Pittsburgh, Boston, and San Francisco have in common? Give up? They are all destinations for ExamWRITER Educational Events in 2012. That’s right, we’re taking the show on the road, and we’re coming to a city near you!
It can be difficult at times to focus and fully engage with online training with the competing priorities that arise in the office. Sometimes it’s better to schedule time outside of the office where you can focus on training and learn how to get the most out of your ExamWRITER software. The ExamWRITER Educational Events are a great way to escape the distractions of the office and learn the advanced features of ExamWRITER in a hands-on setting. These interactive, in-depth workshops offer valuable face-time with experienced corporate trainers and industry experts.
These advanced courses for experienced ExamWRITER users are two days (Friday and Saturday). If you’re new to ExamWRITER, we strongly encourage you also to take the Thursday course for a total of three days (Thursday–Saturday).
In addition to the ExamWRITER training, we’re now also offering concurrent OfficeMate training in Orlando and Pittsburgh. This Friday–Saturday hands-on training will enable office staff to learn how to better manage the practice with the advanced features in the latest version of OfficeMate.
It is becoming increasingly important that your office harnesses the full power of OfficeMate/ExamWRITER. The ExamWRITER Educational Events are a great way to invest in the productivity and profitability of your office.
We’re looking for qualified candidates to join our family. We offer exceptional benefits, competitive compensation, and robust training and development programs. Here’s a sample of the current open positions at Eyefinity:
Director of Education and Training
Executive Director of Product Management
Here’s some information about us: Eyefinity is the only company in the market to provide a collective offering of Web-based and desktop solutions. With more than 26 years experience exclusive to the eyecare industry, Eyefinity offers proven, integrated desktop and Web-based practice solutions that help increase office efficiency and profits, shape customer experience, and deepen customer loyalty.
Is your eyecare business prepared to attract new patients, retain current patients and stand out from the competition? To address this question, Eyefinity is hosting “FOCUS 2011: The Patient Experience Made Simple” on September 20th at the MGM Grand Hotel and Casino in Las Vegas. This educational event is conveniently held just prior to Vision Expo West.
Designed for practice managers and office decision makers, FOCUS 2011 features leading marketing and business innovators who will share what’s shaping today’s trends in social media, web presence, search engine optimization, and other web technologies. Attendees will learn how to leverage trends and tools to engage patients and keep their practice competitive.
The event also features a variety of expert speakers, including organizational consultant Dr. Joseph Michelli, best-selling author of Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System, and The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary. Additional speakers including accomplished practice management experts and industry-leading marketing and branding professionals will be announced in the coming weeks.
Registration for the one-day event is $199 per person. Want to send multiple attendees from one office? If so, send two or more for just $149 per person. Registration is limited to the first 100 people.