Imagine being asked a month ago, “How would you feel about managing the care of your patients from the phone or the web?” I would hazard to guess that few of us had considered it a real possibility. COVID-19 awakened our industry to the applicability of remote care, while the government’s injunction of telehealth waiver 1135 made it a reality overnight.
Some say telehealth services, across all medical verticals, could have been adopted long ago. Though for good reason, telemedicine has been governed by strict regulations. Like me, many of you may have been watching the industry grapple with a position on this topic.
It happens every year. People lose track of time and before they know it, it’s the end of the year, and they need to use their benefits and Flexible Spending Account (FSA) funds before they expire.
The epiphany usually leads to a rush of patients scrambling to be seen by their eye doctors before the year concludes. Here are some quick tips to make sure your practice is ready, so that you can increase profits and efficiency:
At some point, we have all asked or will ask ourselves, “is there ever a good time to implement a new EHR?” The truthful answer is: it depends. I recommend that new practices start from the beginning with an EHR as the extra features make it a no-brainer. Patients can be taught from the start to engage with the patient portal and create good habits with practice staff.
What if you are an established practice? When should you begin? Plan for two to three months of training and be able to enter 50 charts in the sandbox before you go live. To make this process easier, create time in your day — even just half an hour — to practice and do the same for your staff. Your office manager can help keep your team on track and should try to keep the owner and doctors on track too.
While it’s difficult to put down the phone and stop checking email, leave that one opening in your schedule to give yourself time to learn. I will always have another conference, event, or patient to attend to. So, my strategy is to schedule time for things I intend to accomplish or I will not get them done. Whatever your strategy is, you must commit to it; when you make that commitment, you will find that the “when” is no longer an issue.
Read Dr. Jasper’s previous post here. | Read Dr. Jasper’s next post here.
Earlier this year, we sat down with Maria Davenport, OD, an OfficeMate and Eyefinity EHR user who runs a single-doctor practice in Vicksburg, MI to talk about the value of education. Because Dr. Davenport is always looking for ways to work smarter and not harder, she has attended four Education and Training events in the last three years to learn how to use her Eyefinity products to their fullest potential.
“Success for my practice is to stay lean by doing things more efficiently,” Dr. Davenport explained. “[Eyefinity EHR] makes it so I can focus on doing more, like attesting for Meaningful Use, MIPS, and MACRA. This is the first year I attested for Meaningful Use. It went well and I passed. The icon in the system made it easy to track my numbers daily to see how I was performing against the goal.”
Eyefinity EHR is designed to help ODs easily succeed with Meaningful Use, and that makes it an even bigger priority at our Eyefinity Education Conferences. Vice President of Professional Relations, Masoud Nafey, OD hosts breakout sessions on MACRA and MIPS at Education Conferences in addition to helpful webinars throughout the year. A portion of the Eyefinity website is also dedicated entirely to MIPS, hosting a variety of resources to help doctors succeed.
These are just a few ways you can educate yourself with Eyefinity. Everyone learns differently, and there are more educational resources available to customers, such as on-site training, online tutorials, and in-product messaging. If you use social media, there are private Facebook groups for each Eyefinity product containing helpful tips and peer-to-peer advice. And, of course, Eyefinity Training Support is available to assist you in your learning journey every step of way.
If you want a chance to connect with industry leaders and learn from professionals like yourself, consider attending the next Education Conference in Boston, MA, June 9-10. In the meantime, catch up on the MIPS webinars available in the MIPS Resource Center.
Have you been considering moving to a cloud-based Electronic Health Record but it just feels too scary, too hard on your staff, too much change for this moment in time? As optometrists we can all agree changing anything we are used to — or something that works because it has become an auto-pilot endeavor – is a difficult decision to make. When I joined Eyefinity as VP of Professional Relations I had day-to-day interaction with the team who was developing and promoting the product, answering customer calls, and working with new clients as they learned our software. I realized early on that as doctors, we learn best from each other; we want the truth and nothing but the truth; we’re ok with a little pain, but we want to know what to expect and then we’ll jump in feet first.
It doesn’t take an OD with 30 years of experience to know what might help you process the idea of embracing change. Of course, who better to share their journey than one of our most loyal Office Mate/ExamWRITER users who has decided to take a leap of faith. Enter April Jasper, OD, owner of Advanced Eyecare Specialists in West Palm Beach, Florida, a Vision Source practice. Dr. Jasper has been using OM/EW for years. Only recently has she decided to move to Eyefinity EHR. She intends to write a weekly blog chronicling her experience. We’d love to hear your comments as you walk the path with her.
Dr April Jasper, OD, FAAO
With the start of a new year I am looking forward to deploying a new EHR. As a long-time OfficeMate user, I adopted, ExamWRITER in 2006. I worked diligently, as many of you have, to integrate my equipment and reduce as much paper in my practice as possible. When I was faced with Meaningful Use, ExamWRITER took me through that challenge easily. Now we are faced with MIPS.
As we look at the future of healthcare one thing I know we all can agree on is that change will take place rapidly. It is imperative that we find ways to improve our processes in the office, speed up our data entry while eliminating errors and stay HIPAA compliant. And of course, keep costs to a minimum.
When I began looking for a solution to all these challenges in an EHR system, I looked at several options. I consistently came back to the company that I have built a solid relationship with over time and that is Eyefinity. I am impressed so far with EHR. Not just the software solution but also the process of getting started and onboarding with a team who sees my success as a requirement for their success.
As I move through this process of implementation I look forward to sharing with all of you my experiences and helping you to see what the process will look like as you start down this path to the future. Let’s work together to make it easy. After all we are all in this together!
Is your eyecare business prepared to attract new patients, retain current patients and stand out from the competition? To address this question, Eyefinity is hosting “FOCUS 2011: The Patient Experience Made Simple” on September 20th at the MGM Grand Hotel and Casino in Las Vegas. This educational event is conveniently held just prior to Vision Expo West.
Designed for practice managers and office decision makers, FOCUS 2011 features leading marketing and business innovators who will share what’s shaping today’s trends in social media, web presence, search engine optimization, and other web technologies. Attendees will learn how to leverage trends and tools to engage patients and keep their practice competitive.
The event also features a variety of expert speakers, including organizational consultant Dr. Joseph Michelli, best-selling author of Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System, and The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary. Additional speakers including accomplished practice management experts and industry-leading marketing and branding professionals will be announced in the coming weeks.
Registration for the one-day event is $199 per person. Want to send multiple attendees from one office? If so, send two or more for just $149 per person. Registration is limited to the first 100 people.