Eyefinity Earns EHNAC Healthcare Network Re-accreditation

Your Eyefinity® team has some good news to share with you. We’re excited to announce that we have successfully completed our biannual audit by the Electronic Healthcare Network Accreditation Commission (EHNAC). EHNAC is a third-party agency tasked with evaluating EHR/EMR systems on the basis of their inherent privacy guards, security metrics, reporting accuracy and efficiency in managing protected health information – and they concluded Eyefinity met or exceeded all EHNAC established standards for the industry!

This achievement ensures Eyefinity will maintain its accreditation status within the Healthcare Network Accreditation Program (HNAP) for another term. This achievement recognizes Eyefinity’s ongoing commitment to providing class-leading experience for its customers so that they may trust in our ability to guard the personal health information of their patients.

As cyber security threats continue to impact our lives, Eyefinity wants you to know that we are doing everything we can to manage your patients’ and your practice’s data with the upmost integrity and efficiency. Conducting regular, comprehensive and objective evaluation of our business operations, privacy, and security policies demonstrates our commitment to learning and improving as an organization in these critical areas.

Telemedicine Today

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Valerie Sheety-Pilon, OD

Imagine being asked a month ago, “How would you feel about managing the care of your patients from the phone or the web?” I would hazard to guess that few of us had considered it a real possibility. COVID-19 awakened our industry to the applicability of remote care, while the government’s injunction of telehealth waiver 1135 made it a reality overnight.

Some say telehealth services, across all medical verticals, could have been adopted long ago. Though for good reason, telemedicine has been governed by strict regulations. Like me, many of you may have been watching the industry grapple with a position on this topic.

Recently however, in response to the national public health emergency, the Centers for Medicare & Medicaid Services (CMS) broadened access to Medicare telehealth services to empower medical providers to serve patients. With millions of people currently sheltering in place, many are finding it necessary to leverage digital and social platforms to stay connected. During this uncertain time, it is comforting to know that we can still engage with our patients. It may not be in the way that most of us have come to appreciate over the years, nevertheless telemedicine is proving to be a valuable resource in managing emergent care of our patients.

This means that essential eye care can be delivered differently, and far more quickly. Whether it’s diagnosing conjunctivitis or extending refills on a prescription, we are now able to provide remote care for consultations, supervision, and medication management. Offering virtual patient visits enables us to address immediate eye care issues and allows us to play a critical role during this global pandemic.

To help practices manage the unique challenges of implementing virtual care, and provide industry-specific tools so we as doctors of optometry can focus on our patient’s needs, Eyefinity has released new telemedicine functionality within Eyefinity EHR. With the integrated telemedicine capabilities in Eyefinity EHR, providers are able to practice within the new, temporary regulatory guidelines, and efficiently document and code virtual patient visits. It also supports the ability for providers to expand practice reach.

The Criticality of Accurate Documentation and Coding

Patient records must be maintained in a manner consistent with telemedicine standards of practice, and must conform to all applicable laws and regulations. At the onset of any telemedicine patient encounter, initiated by the patient, remember it’s necessary to obtain verbal or written consent. Be sure to document the date and the time spent in the telemedicine exam, including whether the exam was conducted by phone or video. I recommend also annotating what modality/video platform you used, if any. As you would during an in-office exam, record the chief complaint, assessment and plan that is reflective of your encounter. It’s important to understand proper coding for telemedicine visits and billing modifiers—including place of service (POS). Prior to COVID-19, additional criteria for offering a telemedicine exam were required, such as patient location and provider location. At this time, however, these are not necessary with the CMS Interim Final Rule published March 30, 2020. Lastly, ensure that the CPT code billed matches the telemedicine service documented, and that the CPT code is an allowed code per your state telemedicine policy. If you have questions, we recommend that you refer to insurance-specific billing guidelines.

Helpful Resources

As mentioned above, I recommend you refer to your local health authority guidelines, the American Optometric Association guidelines, as well as current regulatory guidelines and notices. Other helpful resources include:

As we navigate these changes together, and with our patients, it is important to realize that policies and coding information are changing frequently. I urge you to stay up to date and to monitor CMS announcements regularly. At Eyefinity, we will continue to do everything we can to keep our customers in the know and our products in alignment with the evolving regulations.

For specific questions about using telemedicine functionality in Eyefinity EHR, current users can contact the Eyefinity Customer Care team at TelehealthSupport@Eyefinity.com.

Eyefinity Earns Four 2019 EyeVote Readers’ Choice Awards

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Eyefinity is thrilled by the announcement of four 2019 EyeVote Readers’ Choice Awards presented by Vision Monday and 20/20 Magazine, including Favorite EHR Software Company, Favorite Practice Management Software Company, Favorite EHR Software Brand, and Favorite Practice Management Software Brand.

We see the important work doctors do every day, and strive to provide valuable products and a superior level of customer care. To be continuously acknowledged by eyecare professionals for that is truly an honor.

This recognition continues to fuel our efforts to support you with simplified, time-saving practice technology that can help transform workflow and efficiency. Being named EyeVote Readers’ Choice in optometric software exemplifies our commitment to remaining responsive to the needs of doctors.

From all of us here at Eyefinity, thank you. It’s a privilege to be your company of choice.

Key VSP® Integrations That Will Boost Productivity in Your Optometric Practice

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With a new year on the horizon, now may be the perfect time to plan and make a commitment to achieve faster, more efficient workflows in your practice. To do this, consider your day-to-day tasks: Do you find yourself searching through files or clicking between different screens? Is there a way to eliminate these regular inefficiencies?

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Celebrating the Critical Role of Certified Paraoptometrics

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At the heart of each optometry practice is the strength of its staff! For many, this means going the extra mile to provide the best patient care possible.

That’s why Eyefinity is excited to join the celebration for Paraoptometric Week! “An annual opportunity to recognize paraoptometrics for the value they contribute to the success of optometric practices,” according to the American Optometric Association, this week marks an opportunity to appreciate your staff who put in the extra hard work for your practice’s success.

Certified Paraoptometrics attain national recognition through certification by demonstrating an understanding of the concepts used in optometric care, passing an exam designed to challenge participants across a variety of topics including basic science, clinical principles and procedures, ophthalmic optics and dispensing, and professional issues. Equipped with the knowledge to exceed patient expectations, the value CPOs add to their practice is immeasurable.

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How Optometrists Can Respond to Negative Customer Reviews

Review sites are important tools that patients use to find and rate their doctors. But that doesn’t mean you have to let these sites have the final say. Here are some tips on how you can handle negative customer reviews online.

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Partner for Your Practice Success

When buying a car, should you have to prioritize between initial price and the warranty? You want both, right? Similarly, when you decide on software for your optometric practice, you want great value and amazing support to make the purchase worthwhile for your long-term practice success.

At Eyefinity®, we make sure you receive the service and the software that best positions your practice for success. We do this in several ways.

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