Investing in Education is a Smart Practice.

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Have you ever wondered what results can be gained from time spent learning new technology? Do you feel the need to adopt technology just because it’s the next big thing?  If something “ain’t broke,” what makes the effort to change worthwhile? This month, Dr. Davenport returns to share her thoughts about the Return on Investment (ROI) of Education offerings.

Patients can surprise you. “I had a client with eyelid issues sending me pictures through Facebook,” Dr. Davenport recalls. “My patient was travelling and didn’t have access to her prescription. It was after (office) hours and I was at home but I was able to send a prescription from Eyefinity EHR on my tablet to get her the help she needed.” While not an experience Dr. Davenport had anticipated, the time and effort she spent learning technology, like  Facebook, and changing to a cloud based Practice Management solution ensured she was prepared to meet her patient’s need.

Since investing in technology and training, Dr. Davenport estimates she has seen a 20% increase in business revenue. “My practice had to move to a bigger location. My demand and patient base has grown.”

Dr. Davenport believes her business growth is a result of the time she and her staff have invested in learning to get the most out of their software systems, benefiting both her practice and her patients. “We work really hard to give [our patients] the very best care. My patients see us in the office using technology and feel like they are getting better care because we are cutting edge.”

That said, Dr. Davenport cautions that success does not typically happen overnight. “You have to invest in your success to see great returns.”

“When we first started with Eyefinity EHR, it felt like everything took too long to do; something had to change. So, I booked a trip to the Eyefinity “Train the Trainer” event. The class was fabulous, the training was catered to what each attendee was experiencing, and it helped so much. Now, I love the workflow in Eyefinity EHR. I can’t imagine using anything else.”

A huge believer in leading by example, Dr. Davenport puts in the time to stay on top of product updates. “Understanding how best to do daily tasks is important, so I can support my staff when they have questions or are performing a task for the first time. Every six  weeks or so Phernell does a ‘What’s New?’ webinar about the latest changes in Eyefinity EHR. I watch the recordings and find the information useful.”

Investing in education can lead to stronger relationships with your staff and a better patient experience. Dr. Davenport is a regular attendee at Eyefinity online training sessions and educational conference events. Register  to meet and share tips for success with other eye care professionals at the next Eyefinity Education Conference in Boston, June 9-10.

 

Maria Davenport, OD, is an OfficeMate and Eyefinity EHR user who runs a single-doctor practice in Michigan. An avid believer in the value of continuous learning, she is always on the look out for ways to work smarter rather than harder.

 

Making It Personal

Making it personal

by April Jasper, OD Dr_Jasper_short

As the on-boarding process began with Eyefinity EHR, I was introduced to my Client Advisor, Wendy, who spent time understanding what is important to me as the practice owner.  It was nice that she was interested in getting to know the way we work so that she can better help us through this process.  I quickly let her know that I am a goal-oriented person, and for me, the best thing to do is to set weekly progress milestones.  I enjoy goals that can be posted, tracked, and celebrated when met. I’ve found that it helps us feel accomplished instead of discouraged; as challenges come up, we face the challenge and learn together, making our execution stronger.

From this discussion, Wendy created a customized chart that outlined and assigned the amount of time each step would take, allowing me to effectively plan our training.  It isn’t everyday that a company takes the time to build a personalized connection or tools specific to my needs.

Read Dr. Jasper’s previous post here. | Read Dr. Jasper’s next post here

Education is a Lifelong Journey

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Earlier this year, we sat down with Maria Davenport, OD, an OfficeMate and Eyefinity EHR user who runs a single-doctor practice in Vicksburg, MI to talk about the value of education. Because Dr. Davenport is always looking for ways to work smarter and not harder, she has attended four Education and Training events in the last three years to learn how to use her Eyefinity products to their fullest potential.

“Success for my practice is to stay lean by doing things more efficiently,” Dr. Davenport explained. “[Eyefinity EHR] makes it so I can focus on doing more, like attesting for Meaningful Use, MIPS, and MACRA. This is the first year I attested for Meaningful Use. It went well and I passed. The icon in the system made it easy to track my numbers daily to see how I was performing against the goal.”

Eyefinity EHR is designed to help ODs easily succeed with Meaningful Use, and that makes it an even bigger priority at our Eyefinity Education Conferences. Vice President of Professional Relations, Masoud Nafey, OD hosts breakout sessions on MACRA and MIPS at Education Conferences in addition to helpful webinars throughout the year. A portion of the Eyefinity website is also dedicated entirely to MIPS, hosting a variety of resources to help doctors succeed.

These are just a few ways you can educate yourself with Eyefinity.  Everyone learns differently, and there are more educational resources available to customers, such as on-site training, online tutorials, and in-product messaging. If you use social media, there are private Facebook groups for each Eyefinity product containing helpful tips and peer-to-peer advice. And, of course, Eyefinity Training Support is available to assist you in your learning journey every step of way.

If you want a chance to connect with industry leaders and learn from professionals like yourself, consider attending the next Education Conference in Boston, MA, June 9-10. In the meantime, catch up on the MIPS webinars available in the MIPS Resource Center.

Dr. Omoto Proves there is Always More to Know with your EHR

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Part of my job with Eyefinity is talking with the eye care community about our shared experience using Eyefinity software. Something I admire about Eyefinity is the way they support eye care professionals throughout their entire professional journey. From the day you go live with Eyefinity® EHR to the day you sell your practice, Eyefinity is listening, innovating, and improving.

This is the inspiration for my February #DoctorKnowsBest. Eyefinity improves its software constantly by learning from dedicated doctors like April Omoto, OD, CPEHR, CPHIT how they use the software. Whether you recently went live or are a seasoned EHR pro, there’s always something new to learn. In this webinar, Dr. Omoto will share some EHR secrets that make her a super-user.

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Title: 25 Things You Didn’t Know You Could Do In Eyefinity EHR
Date: February 23
Time: 4:30 p.m. PT

REGISTER HERE.

In January’s #DoctorKnowsBest webinar, Duane Wires, OD conducted a full eye exam using Eyefinity EHR and talked through how he uses the software on an iPad to save time and engage better with his patients during exams. You can watch the recording here. Thank you, Dr. Wires!

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If you have any questions or comments or are a doctor interested in presenting in the series, please email marketing@eyefinity.com. I also want your suggestions for topics we can cover in upcoming presentations. Thank you for joining me for #DoctorKnowsBest!

Real Talk with EHR Expert Duane Wires, OD – #DoctorKnowsBest

It’s 2017 and #DoctorKnowsBest is back! We’re kicking things off with a unique presentation from EHR expert Duane Wires, OD. Dr. Wires will conduct a full eye exam using Eyefinity® EHR, and talk you through how he uses the software on an iPad to improve efficiency and boost patient engagement.

Dr. Duane Wires

Title: Real Talk: an OD’s Perspective on EHR
Date: January 31
Time: 4:30 p.m. PT

Register here: http://ow.ly/FhT3308lLQO

Last month, Eric M. White, OD shared a variety of strategies he’s used over the years to grow his practice into one of the most successful in the nation. You can check out the recording of his presentation here. Thank you, Dr. White!

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If you have any questions or comments or are a doctor interested in presenting in the series, please email marketing@eyefinity.com. I’d also love to hear your suggestions for topics we can cover in upcoming presentations. Thank you for joining us for #DoctorKnowsBest!

Make 2017 the year you flourish! #DoctorKnowsBest

Last month, my #DoctorKnowsBest webinar series continued with a presentation from Michelle Cooper, OD on the 5 things your EHR should do for you. Thank you, Dr. Cooper!

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If you couldn’t make it, check out the recording here.

#DoctorKnowsBest continues on December 13 with a presentation from Eric M. White, OD on what you can start doing now to drive new patients to your practice and keep current patients happy.

Title: How To Grow Your Practice
Date: December 13
Time: 4:30 p.m. PT

You can register for his webinar here: http://ow.ly/cdRT306SsFT

I’ve been using social media to share highlights from these webinars that many of you have liked, commented on, and shared. Thank you for participating in the conversation on social media! You can find these highlights by searching for the hashtag “#DoctorKnowsBest” on Facebook and Twitter.

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If you have any questions or comments or are a doctor interested in presenting in the series, please email marketing@eyefinity.com. I’d also love to hear your suggestions for topics we can cover in upcoming presentations. Thank you for joining us for #DoctorKnowsBest!

Michelle Cooper, OD Presents for #DoctorKnowsBest

Earlier this month, I launched a new doctor-led webinar series, #DoctorKnowsBest. I’ve invited expert guest doctors to give advice and answer the crucial questions doctors face on a daily basis. Robert Bass, OD got things started with a fantastic presentation on what to look for when choosing an EHR for your practice – thank you, Dr. Bass!

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Missed it? Check out the recording here.

#DoctorKnowsBest continues on November 30 with a presentation from Michelle Cooper, OD on what your EHR should do for you (and what you should do when it doesn’t).

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Title: 5 Things Your EHR Should Do For You
Date: November 30
Time: 4:30 p.m. PT

You can register for her webinar here: http://ow.ly/P79L306r5fK

Since the first #DoctorKnowsBest webinar, I’ve been using Facebook and Twitter to share highlights from the presentation that you can like, comment on, and share by searching for the hashtag #DoctorKnowsBest on Facebook and Twitter. Thank you for participating in the conversation on social media!

If you have any questions or comments or are a doctor interested in presenting in the series, please email marketing@eyefinity.com. I’d also love to hear your suggestions for topics we can cover in upcoming presentations. Thank you for joining us for #DoctorKnowsBest!

Announcing #DoctorKnowsBest Webinar Series!

As doctors, we look to each other for advice on tough decisions about our practices and patients. We have so much to consider every day: patient satisfaction, complex government regulations like MIPS, and the bottom line.

That’s why I decided to start #DoctorKnowsBest, a doctor-led webinar series. I’ve invited expert guest doctors to give advice and answer the crucial questions doctors face on a daily basis. Their presentations will cover a variety of relevant topics including the latest features and best practices of EHR, and how to grow your practice.

Tomorrow afternoon, Robert Bass, OD will share how he chose the right EHR solution for his practice, and what you should consider when purchasing yours.

  • Title: Love ‘em or Hate ‘em – EHRs Are Here to Stay
  • Date: November 16
  • Time: 4:30 p.m. PT

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You can register for his webinar here: http://ow.ly/HwvX3060PLj

I’ll be using Facebook and Twitter to share highlights from the webinars that you can like, comment on, and share by searching for the hashtag #DoctorKnowsBest on Facebook and Twitter, as well as including it in your tweets and Facebook posts. Here’s an example of how you can join the conversation on Twitter:

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I look forward to sharing this opportunity with you for collective growth and learning. Join us throughout November and December for #DoctorKnowsBest!

ICD-10: Change is the One Thing No One Can Avoid

By Marsha Vaughn

Sr. Eyefinity Education Consultantpix

Change is the one no one can avoid. In fact, the only thing you can be sure won’t change is “that things will change”.

How you manage that change to benefit your practice is up to you. Let’s look at how you can handle up-coming ICD-10 code changes.

First order of action is to understand why the change is happening.

With ICD-9 we are running out of codes to effectively communicate patient diagnoses and care. ICD-9 was first implemented more than 30 years ago – I was carrying a bag phone then and the cost of gas was about a buck.

Today, many strides have been made to improve the care, reporting, and sharing of health data through technology. The transition to ICD-10 is the next step. Instead of general codes with lengthy explanations, there will be specific definition in the used code itself. You may be asking will this really simplify things or only make it more complicated as new technology being used for the first time often does? There’s good news, you won’t be the first one trying it. Other countries went to ICD-10 coding years ago, thus it’s an international standard that has been tried, tested, and is actively in use.

Still, change management is challenging.

It is a big change for everyone who diagnoses and bills from the large hospitals to the one doctor towns and specialized practices, such as eyecare. Some of these businesses will suffer if payments were delayed.  And it is a big change for all of the software developers and insurance companies. But, as a patient, as a parent, and as a child of aging parents, I don’t want anyone’s health care compromised, medical coding confused, or billing delayed. Which means I’m committed to making this change a success.

 Sure, ICD-10 is a government mandated change, but I prefer to look on the bright side.

As an employee of VSP Global, Software Division, I work hard with my team to develop the underpinnings of coding and billing. Luckily, we’ve already had a jump on ICD-10, when the year delay was announced. This additional year to prepare makes me certain that the entire medical and insurance communities are at high levels of development and readiness.

Furthermore and specific to our industry, an internal analyst told me that the top ten codes billed through VSP claims comprised 91% of all vision claims and nine out of ten of those ICD-9 codes have a one-to-one match with an ICD-10 code. This means the new codes we will have to learn might not be as difficult as some people make it out to be. How long did it take us to get the ICD-9 codes stuck in our heads? Once the change is made, we will do the same with ICD-10.

Check back with us weekly for more ICD-10 stories from the front line.

Cloud Technology in a Flash

blog_stopwatchThe second installment in our series of posts about cloud technology. Now let’s look at speed and bandwidth.

by Eyefinity Senior Product Manager Andrew Lee

Better Use of Time
A cloud-based system can save you time, by removing hardware issues from your practice and providing readily accessible records, but what’s required?

The Need for Speed
Internet speed can be a significant factor. Before taking the leap to the cloud, ask providers about bandwidth requirements for their solutions. This is important when evaluating the cost of a practice management solution. If you’re required to subscribe to a very high-speed internet service, that’s a red flag. This could add hundreds of dollars every month, and suddenly what seemed like a low monthly cost for the practice management system, is drastically inflated.

We recommend a minimum of 3 Mbps (Megabits per second) download and 1.5 Mbps upload speeds. For optimal performance, you’ll want 3 – 6 Mbps, depending on the number of doctors and staff in your office.   Check your current speeds at www.speedtest.net.

Ask the Right Questions
Some practice management solutions require speeds up to 20 mbps, and have response times up to 30 seconds, so be sure to ask what’s required, and how fast the system will respond. A web-based system should respond within a couple of seconds, and an optimized system should average less than one second.

Up next, unlocking the secret to security in the cloud.

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