How Eyefinity EHR Makes a Cup of Joe.

By Jamie Broughton, Optometric Technician, Mallinger Family Eyecare

At Mallinger Family Eyecare, Dr. Jennifer Mallinger, Dr. Julie Arcemont, and the staff strive to surpass the expectation of care for every patient. This isn’t easy in a world where there’s an app for everything, and folks are accustomed to walking into Starbucks and ordering their “usual” like a regular. Today’s patients expect more than just a solid prescription. It’s about the complete experience.

To keep up with patients’ growing expectations, we decided to go paperless about a year and a half ago. I can’t even describe how scary that was, but change always is. With support from Eyefinity® and our scanner, we successfully moved to Eyefinity EHR.

When you think of electronic health records, you probably assume you need to be tech savvy. But with Eyefinity EHR, understanding how to use an iPad is all you need to get started. Yes, there are times when something simple can get a bit involved. It happens with computers too, but that is when the technician saves the day!

With Eyefinity EHR, there is something called a “Sticky Note.” Information added to a sticky note doesn’t pass to a patient when you finalize the exam visit. This allows us to capture personal details about a patient’s lifestyle and preferences, like their children, animals, hobbies, life changes, and beverage preferences. We organize a patient’s sticky notes by date, so we remember personal details, like that they mentioned cutting out caffeine in their last visit when we offered coffee, tea, or water. Patients love that!

Discovering new ways to make patients happy is our focus. With Eyefinity EHR we didn’t just buy a product, we created a partnership for our future.


Jamie_broughtonHello, my name is Jamie Broughton and I’m the Optometric Technician for Mallinger Family Eyecare in Las Vegas, Nevada.

This is more than just a job to me. It’s a chance to help people. My story started when I graduated high school. I didn’t know where I was going so I didn’t see the point of college. I will forever be grateful to the woman destined to be my Mother-in-Law. She gave me my first job in this field and from day one I knew I had found my direction, an area in healthcare that still emphasized a one-on-one connection with people. Six years, four optical practices, and three states later, I still value the opportunity to truly “listen” and help individuals.

I’m excited to have this opportunity to blog about my job, technology, and of course what we all love, vision care. I hope by sharing my experiences I can help my colleagues, those special people in the business of helping others. If you have any questions about how we handle everyday Eyefinity EHR or OfficeMate processes, please let me know. 😊

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Eyefinity EHR: Check

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by April Jasper, ODDr_Jasper_short

I made it!

Hello from the other side. I am happy to report that all is going great with our implementation of Eyefinity EHR. I was never really worried about it, but I did have first day jitters. The nervousness is really more of a mind game than anything else. It is funny how you are either excited to get started or nervous about the unknown. We always try to keep a positive perspective, as it changes the outcome and outlook of the day for the better. Continue reading

Easy Like Paper

Complicated and easy solution

by April Jasper, ODDr_Jasper_short

Do you remember the days of paper charts where we had a form which had all the normal findings on it? If a patient had all normal findings, we just circled all of them and saved ourselves boatloads of time! I think these forms are the primary reason doctors complain that EHR systems slow them down. What my team loves about Eyefinity EHR is that when all the findings are normal, we can select one button that marks the entire exam as normal and it auto populates. It feels a lot like the old days with paper. An EHR should make us more efficient, not less so; look for these features and follow this blog to read about them as I learn them with you.

Read Dr. Jasper’s previous post here. | Read Dr. Jasper’s next post here.

Doctor Knows Best

Young beautiful asiatic woman sitting using smart phone

by April Jasper, ODDr_Jasper_short

One of the areas I have found refreshing as far as time savings and efficiency in my workflow goes, is the adaptive learning feature of Eyefinity EHR. The program “learns” the choices I make most frequently in my exam and offers them up on a list for me to select from, keeping me from having to scroll ad nauseam. The more I use the program, the more efficient it makes me. This is refreshing. Keep up the good work, Eyefinity! You’re making me a better doctor by giving me more time to spend with patients and reducing the time I spend staring at a computer.

Read Dr. Jasper’s previous post here. | Read Dr. Jasper’s next post here

Leave the Busy Work to the Machines

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by April Jasper, ODDr_Jasper_short

I can remember the amount of time it took me at the beginning of the process with my previous EHR to input all of the possible contact lens options. I cannot imagine doing that again. It was hours on end of my time and then hours of time on the part of my staff each time a new product was released. One of my favorite features of Eyefinity EHR is that it pulls all the contact lens options from ABB’s database and requires none of my time doing data entry. The product catalogue is updated as soon as a product is released. This allows me to make certain I never pick a contact lens that isn’t available, saves all of our team’s time, and creates greater efficiency in our practice. While I am sure I will find something I don’t like as much about the new EHR, these features are already making it more than worth my investment of time and money.

Read Dr. Jasper’s previous post here.  | Read Dr. Jasper’s next post here

Enjoyable EHR?

High-five

by April Jasper, OD Dr_Jasper_short

One of the most impressive pieces of the on-boarding process with Eyefinity EHR is the level of interactive engagement. It is easier to learn when you are able to watch an expert demonstrate the software, test the concepts you learned together, then immediately try them on your own. I have observed all the members of my team as they have gone through the learning process and have been very impressed with how quickly they were able to learn. It is easier to adapt when you actually try it. My staff has found learning Eyefinity EHR enjoyable and a nice distraction from the daily routine. We have set goals for each member of the team, making certain we provide them with the time to accomplish their goals and recap progress together on a weekly basis. There has been no complaining throughout the process because we are all in this together and it is important to all of the team to be successful.

Read Dr. Jasper’s previous post here.  | Read Dr. Jasper’s next post here

How to Decide When to Get Started With EHR

When to start with EHR

by April Jasper, OD

Dr_Jasper_shortAt some point, we have all asked or will ask ourselves, “is there ever a good time to implement a new EHR?” The truthful answer is: it depends. I recommend that new practices start from the beginning with an EHR as the extra features make it a no-brainer. Patients can be taught from the start to engage with the patient portal and create good habits with practice staff.

What if you are an established practice? When should you begin? Plan for two to three months of training and be able to enter 50 charts in the sandbox before you go live. To make this process easier, create time in your day — even just half an hour — to practice and do the same for your staff. Your office manager can help keep your team on track and should try to keep the owner and doctors on track too.

While it’s difficult to put down the phone and stop checking email, leave that one opening in your schedule to give yourself time to learn. I will always have another conference, event, or patient to attend to. So, my strategy is to schedule time for things I intend to accomplish or I will not get them done. Whatever your strategy is, you must commit to it; when you make that commitment, you will find that the “when” is no longer an issue.

Read Dr. Jasper’s previous post here. | Read Dr. Jasper’s next post here