Warm Holiday Wishes

Dear Valued Customer,

We can all agree 2020 evolved much differently than we imagined back in January. Despite the impacts of COVID-19, an economic slowdown, and the civil unrest that swept across our country, there were some positives born of thinking differently to respond to the needs of our customers, partners, and employees. Specifically, I have truly appreciated the rapid advancement of collaboration technology and the agility of our team as we adapted to a new way of working.

I’ve also been especially inspired by how eye care providers, like you, have weathered the changes and disruptions. Here at Eyefinity, we were lucky enough to witness innovative ways practices made use of the downtime—from minimally staffing their practice so they could continue to help patients and keep them from emergency rooms, to adding telehealth into their clinical plan. Many of our customers also took the time to attend CE courses through the VSP Global Premier Program and Premier Academy 360. I’m sure you must be very proud of how your team has managed through the ups and downs, while continuing to support and care for the community you serve.

I too applaud the efforts of those with whom I work. In addition to keeping our platforms moving along, we launched call-back technology to our customer care apparatus to ease hold-times and we drove a 30-day onboarding cycle for customers who were eager to expedite their training. We also launched our first virtual Education Conference.

As 2020 comes to a close and we reflect on this year, we want to take a moment to recognize the critical work you’re doing to provide the best care possible for your patients. We hope Eyefinity has been a source of stability for your practice through this turbulent time. Our goal is always to make a positive difference in your professional life.

From our family to yours, we wish you a safe and joyful holiday season and a successful 2021.

Sincerely,

Chris Enslin
Eyefinity President

Fast Track: How One Practice Transitioned to Eyefinity Cloud Software in Just 30 Days

With so much uncertainty remaining for businesses in 2020, now may be the perfect time to plan ahead and make a commitment to achieve faster, more efficient workflows in your practice. Consider this: Do you find yourself chaotically searching through files or clicking between countless open windows? Do your patients sign-in for appointments with pen and paper?

You probably already know that there is a way to eliminate inefficiencies – such as antiquated servers or paper charting – with state-of-the-art practice management technology, like Eyefinity EHR and Eyefinity Practice Management, software from VSP Global®. What you may not know is how fast and seamless the transition can be.

Read about how Dr. Veronica Barber of Vista Point Eye Care in California transitioned to her new Eyefinity solutions in just 30 days and why she says it was totally worth the effort.

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Eyefinity Earns EHNAC Healthcare Network Re-accreditation

We have some good news to share at Eyefinity. We’re pleased to announce that we’ve passed the Electronic Healthcare Network Accreditation Commission (EHNAC) audit with a score of 98%!

I’m proud that EHNAC has awarded Eyefinity with another two years of full accreditation with the Healthcare Network Accreditation Program (HNAP). This achievement aligns with Eyefinity’s ongoing commitment to cyber security and ensuring customers trust in our ability to manage and protect personal health information and reliably process HIPAA transactions.

EHNAC conducted a comprehensive review of Eyefinity’s privacy and security measures, system availability, timeliness, and accuracy concluding all established standards for the industry had been successfully met.

Our customers and partners want to know that we are doing everything we can to manage data with the utmost integrity and effectiveness.  Conducting regular, comprehensive and objective evaluation of our business operations, privacy, and security policies demonstrates our ongoing commitment to safeguarding our customers’ critical data.

Read more about this recent accomplishment in more detail in the official press release.

Telemedicine Today

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Valerie Sheety-Pilon, OD

Imagine being asked a month ago, “How would you feel about managing the care of your patients from the phone or the web?” I would hazard to guess that few of us had considered it a real possibility. COVID-19 awakened our industry to the applicability of remote care, while the government’s injunction of telehealth waiver 1135 made it a reality overnight.

Some say telehealth services, across all medical verticals, could have been adopted long ago. Though for good reason, telemedicine has been governed by strict regulations. Like me, many of you may have been watching the industry grapple with a position on this topic.

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How to Use Data to Grow Your Optometric Practice

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Data holds the power to help your practice succeed. It’s the numbers that provide essential information to help you make informed decisions and drive revenue. In the data-driven world we live in, it’s no surprise that analytics play a vital role in the health of any business. Not only do analytics provide the necessary resources for making key decisions, but they provide important reference points to identify procedural gaps and areas to improve patient care.

Eyefinity EHR makes it easy to dive into your data with analytics capabilities built right into the software. While other reporting platforms only allow you to track a few basic metrics, Eyefinity EHR’s Analytics brings together clinical and operational data in interactive reports that will showcase opportunities to improve patient care and grow your practice.

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Eyefinity Earns Four 2019 EyeVote Readers’ Choice Awards

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Eyefinity is thrilled by the announcement of four 2019 EyeVote Readers’ Choice Awards presented by Vision Monday and 20/20 Magazine, including Favorite EHR Software Company, Favorite Practice Management Software Company, Favorite EHR Software Brand, and Favorite Practice Management Software Brand.

We see the important work doctors do every day, and strive to provide valuable products and a superior level of customer care. To be continuously acknowledged by eyecare professionals for that is truly an honor.

This recognition continues to fuel our efforts to support you with simplified, time-saving practice technology that can help transform workflow and efficiency. Being named EyeVote Readers’ Choice in optometric software exemplifies our commitment to remaining responsive to the needs of doctors.

From all of us here at Eyefinity, thank you. It’s a privilege to be your company of choice.

To learn more about Eyefinity cloud software, click here.

How Optometrists Can Respond to Negative Customer Reviews

Review sites are important tools that patients use to find and rate their doctors. But that doesn’t mean you have to let these sites have the final say. Here are some tips on how you can handle negative customer reviews online.

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Partner for Your Practice Success

When buying a car, should you have to prioritize between initial price and the warranty? You want both, right? Similarly, when you decide on software for your optometric practice, you want great value and amazing support to make the purchase worthwhile for your long-term practice success.

At Eyefinity®, we make sure you receive the service and the software that best positions your practice for success. We do this in several ways.

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Choose the Right Software for your Optometric Practice

Running an optometric practice involves many tasks beyond patient exams. There are business considerations, including attracting and retaining patients, staffing, billing, and tracking patient eye health over time. Most practices integrate a blend of software packages to streamline both operational and medical-related tasks.

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Before Going to Vision Expo East, Read This.

In a few weeks, the entire optical industry will be converging on New York City to explore all the new frames, software, lenses, and more. Now is the time to pencil in a visit to the Eyefinity booth 1235 at Vision Expo East.

We’ve compiled the official (and totally unbiased) list of everything you absolutely cannot miss at the show.

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