Paraoptometric Recognition Week

An Opportunity to Shine the Spotlight on Your Staff


Eyefinity celebrates Paraoptometric Recognition Week!

There’s no debate that an optometry practice can’t run efficiently without a well-staffed office. For successful practices, this includes an experienced team with a wealth of knowledge in the industry. And for some, that includes having paraoptometrics that are CPO certified.

A CPO has attained national recognition via certification by demonstrating an understanding of the concepts used in optometric care.

According to Melissa Mueller, CPO, who currently manages the Optometric Center, P.A. in Boise, Idaho, and who has served on the Idaho Paraoptometric Board for eight years, “CPOs are committed to the optometry field as a career and not just a job.”

The investment staff put into getting CPO certified to be a paraoptometric deserves appreciation. That’s why the AOA Paraoptometric Resource Center observes Paraoptometric Recognition Week annually during the third week of September, this year set for Sept. 17-21.

For paraoptometrics like Mueller, certification meant an investment in her own personal growth in the industry, and showing patients the value of the expertise a practice can provide.

“I wanted to become part of the optical community to delve into a passion I knew I had,” she said. “I knew getting certified would help me become part of the larger community. I also wanted patients to know that I loved the field enough to become certified.

“I have grown in my career by having to build my knowledge of the optometry field to take the certification tests. I have also met other certified people that have challenged me to be a better manager.”

Eyefinity understands the importance of paraoptometrics in practices and in the industry, so much so that it has CPO certified more than 75 employees in various divisions of the company—from engineers, to marketing, and Customer Care—to better understand its customer needs.

“It shows that we’re committed to understanding what people do with our software in their actual practices,” said Eyefinity’s Director of Education Rebecca Johnson, who performs CPO training for Eyefinity staff bi-annually. “We’re willing to take the same steps that their employees might take. It gives us a better understanding of what doctors and office staff do in their practices. Being certified helps us understand how all the pieces link together.”

Johnson said being CPO certified brings another level of professionalism to the staff of a practice.

“Doctors must see more patients per day than ever before, so it’s in their best interest to have staff that are CPO certified to help take some of the tasks off the doctor’s plate,” she said. “I believe that CPOs also give the staff more of a voice in optometry. Being CPO certified also makes staff more efficient and effective, and gives doctors piece of mind.”

And it’s not just the trust and respect from doctors and other staff members that makes it worthwhile.

“The recognition from your patients is tremendous,” Mueller said. “I even suggest hanging your certification certificate on the wall in the office so patients can see it. They will ask you what a certified paraoptometric means, so be sure you are able to answer it.”

Vision Expo West: How to Get Your Money’s Worth in Vegas

 

Vision Expo West isn’t cheap ($40 buffets…crazy!). However, VEW can be an important investment for your practice. Here are five ways to ensure you make the most out of this year’s show:

  1. Register for free! Let Eyefinity pick up the tab.
  2. Take advantage of incredible education opportunities. There are over 300 hours of education for every role and experience level. Eyefinity is sponsoring a presentation on Improving Quality Care Through Medical Optometry by Dr. Dustin Krassin of Wicker Park Eye Center in Chicago.
  3. Get a sweet deal. Come by the Eyefinity booth 13065 to find out how you can get special pricing on Eyefinity cloud solutions. Think of it as optometry’s Black Friday!
  4. Connect with your peers. The Las Vegas strip will be hopping with networking events during VEW. Check out a list of just some of the happy hours, receptions, and breakfasts you might want to attend.
  5. Enjoy free food! Every day at 2 p.m. we’re offering free food and drinks. Swing by on Thursday at 2 p.m. for special cupcakes in celebration of Eyefinity EHR’s 5th Birthday!

Don’t be a stranger! We’d love to see you at booth 13065 to show you how Eyefinity EHR can help your practice.

Stay Safe and Secure with Eyefinity

Before I head out for a ride on my bicycle, I make sure to check my tires and chain, and I never ride without a helmet. Protection and safety is something I always prioritize. The saadventure-bicycle-bike-161172me goes with how I view Eyefinity. Protection and safety of your data is something we hold with utmost importance.

With that in mind, I’m excited that the Electronic Healthcare Network Accreditation Commission (EHNAC) awarded Eyefinity with another two years of accreditation. We work hard to achieve full accreditation with the Healthcare Network Accreditation Program (HNAP) because we want to ensure that your data will continue to be secure and safe with Eyefinity.

In today’s technology-driven world, data protection is more critical than ever. You and your patients deserve peace of mind knowing that we make protecting your personal health information a priority, while we deliver excellence in health data processing and transactions. We want you to trust us to exceed compliance industry-established standards and HIPAA regulations.

This accreditation is part of an ongoing commitment to ensure you can trust in our ability to manage data with integrity and effectiveness.

To earn the certification, EHNAC evaluated our privacy measures, systems availability, security infrastructure, and process of managing and transferring protected health information to ensure that we exceeded all criteria and industry standards.

Tell Inefficient EHRs to Take a Hike

Just as a bad pair of hiking boots can ruin a backpacking trip, an inefficient EHR can slow down an exam. In both hiking boots and EHRs, I look for three things:Dr. Manning Blog Post Image

  1. Do they fit my needs?
  2. Do they offer exceptional support?
  3. Do they work so well that I barely notice them?

Eyefinity EHR does all three and more. Eyefinity EHR enables you to get rid of paper and spend more time with your patients, instead of documenting.

Watch this video where I highlight some of my favorite features in Eyefinity EHR. And if you’re heading to Vision Expo West in September, I’d love to show you in person at booth 13065.

Cloudy with a Chance of Whaaattt? Clearing Up Cloud Solutions.

The “cloud” is a vague tech term that doesn’t provide any context clues as to what it can do for optometric practices. Let’s breakdown what the cloud is, and how it directly relates to your practice.

What is the Cloud? 2018-06-28 16_27_03-Edited - Google Drive

At its core, cloud computing means storing and accessing data and programs over the Internet, instead of a computer hard drive in your practice.

What is a Cloud-Based EHR or Practice Management Solution?

Cloud-based electronic health records (EHR) and practice management solutions allow a practice to access, work, and securely store data, such as patient demographics, exams, and lab orders, in one secure online location that’s accessible via the Internet, wherever you happen to be.

Electronic health records and practice management solutions aren’t stored on a server or computer, but are securely stored and accessed via almost any device with a Web browser, app, and Internet connectivity.

Server-Based vs. Cloud-Based EHR and Practice Management Solutions

Server-based EHR and practice management solutions require a practice to purchase and install software on a server (hardware). All data is stored locally and the practice is responsible for any backups, updates, and bug fixes. A server-based solution often requires more IT resources and staff time to install updates and perform maintenance.

Contrastingly, a cloud-based EHR and practice management solution does not require a server or installing software on a hard drive. Data is securely stored in an online location, aka the “cloud,” not on your computer. Because of automatic updates and no backup requirements, cloud-based solutions require minimal IT resources.

Think of it as owning a car versus using a ride-sharing app like Lyft or Uber. A server-based solution is like owning a car in that the owner is responsible for all maintenance, including gas, oil changes, and repairs. The car lives in the owner’s garage, similarly to the server living in a practice. And just as all data—such as miles driven and gas tank levels—is stored within a car, your practice data is stored directly in the server.

Cloud-based solutions are similar to ride-sharing apps like Lyft or Uber. Using a ride-sharing app does not require car ownership, just as using a cloud-based solution does not require owning a server. The car isn’t stored in your garage, nor are you responsible for car maintenance. Similarly, cloud-based software isn’t stored at the practice, nor is the practice responsible for any software fixes. Both ride-sharing apps and cloud-based solutions can be accessed on the go via an app or Web browser.

Should You Purchase a Cloud-Based Solution?

Cloud-based software is the solution for the future and many practices are already experiencing its benefits. Find out if a cloud-based solution is right for your practice by speaking to your Eyefinity Account Executive at 800.269.3666 option 2 or by requesting a demo.

How Eyefinity EHR Makes a Cup of Joe.

By Jamie Broughton, Optometric Technician, Mallinger Family Eyecare

At Mallinger Family Eyecare, Dr. Jennifer Mallinger, Dr. Julie Arcemont, and the staff strive to surpass the expectation of care for every patient. This isn’t easy in a world where there’s an app for everything, and folks are accustomed to walking into Starbucks and ordering their “usual” like a regular. Today’s patients expect more than just a solid prescription. It’s about the complete experience.

To keep up with patients’ growing expectations, we decided to go paperless about a year and a half ago. I can’t even describe how scary that was, but change always is. With support from Eyefinity® and our scanner, we successfully moved to Eyefinity EHR.

When you think of electronic health records, you probably assume you need to be tech savvy. But with Eyefinity EHR, understanding how to use an iPad is all you need to get started. Yes, there are times when something simple can get a bit involved. It happens with computers too, but that is when the technician saves the day!

With Eyefinity EHR, there is something called a “Sticky Note.” Information added to a sticky note doesn’t pass to a patient when you finalize the exam visit. This allows us to capture personal details about a patient’s lifestyle and preferences, like their children, animals, hobbies, life changes, and beverage preferences. We organize a patient’s sticky notes by date, so we remember personal details, like that they mentioned cutting out caffeine in their last visit when we offered coffee, tea, or water. Patients love that!

Discovering new ways to make patients happy is our focus. With Eyefinity EHR we didn’t just buy a product, we created a partnership for our future.


Jamie_broughtonHello, my name is Jamie Broughton and I’m the Optometric Technician for Mallinger Family Eyecare in Las Vegas, Nevada.

This is more than just a job to me. It’s a chance to help people. My story started when I graduated high school. I didn’t know where I was going so I didn’t see the point of college. I will forever be grateful to the woman destined to be my Mother-in-Law. She gave me my first job in this field and from day one I knew I had found my direction, an area in healthcare that still emphasized a one-on-one connection with people. Six years, four optical practices, and three states later, I still value the opportunity to truly “listen” and help individuals.

I’m excited to have this opportunity to blog about my job, technology, and of course what we all love, vision care. I hope by sharing my experiences I can help my colleagues, those special people in the business of helping others. If you have any questions about how we handle everyday Eyefinity EHR or OfficeMate processes, please let me know. 😊

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Swing, Baby, Swing – Forward Together

Concepts

by Steve BakerSteve Baker
President, Eyefinity

One of my favorite quotes of all time is “you miss 100% of the shots you don’t take,” attributed to hockey Hall of Famer Wayne Gretzky. I’ve always loved that it speaks to taking chances and not backing down from the unfamiliar. Continue reading