How Eyefinity EHR Makes a Cup of Joe.

By Jamie Broughton, Optometric Technician, Mallinger Family Eyecare

At Mallinger Family Eyecare, Dr. Jennifer Mallinger, Dr. Julie Arcemont, and the staff strive to surpass the expectation of care for every patient. This isn’t easy in a world where there’s an app for everything, and folks are accustomed to walking into Starbucks and ordering their “usual” like a regular. Today’s patients expect more than just a solid prescription. It’s about the complete experience.

To keep up with patients’ growing expectations, we decided to go paperless about a year and a half ago. I can’t even describe how scary that was, but change always is. With support from Eyefinity® and our scanner, we successfully moved to Eyefinity EHR.

When you think of electronic health records, you probably assume you need to be tech savvy. But with Eyefinity EHR, understanding how to use an iPad is all you need to get started. Yes, there are times when something simple can get a bit involved. It happens with computers too, but that is when the technician saves the day!

With Eyefinity EHR, there is something called a “Sticky Note.” Information added to a sticky note doesn’t pass to a patient when you finalize the exam visit. This allows us to capture personal details about a patient’s lifestyle and preferences, like their children, animals, hobbies, life changes, and beverage preferences. We organize a patient’s sticky notes by date, so we remember personal details, like that they mentioned cutting out caffeine in their last visit when we offered coffee, tea, or water. Patients love that!

Discovering new ways to make patients happy is our focus. With Eyefinity EHR we didn’t just buy a product, we created a partnership for our future.


Jamie_broughtonHello, my name is Jamie Broughton and I’m the Optometric Technician for Mallinger Family Eyecare in Las Vegas, Nevada.

This is more than just a job to me. It’s a chance to help people. My story started when I graduated high school. I didn’t know where I was going so I didn’t see the point of college. I will forever be grateful to the woman destined to be my Mother-in-Law. She gave me my first job in this field and from day one I knew I had found my direction, an area in healthcare that still emphasized a one-on-one connection with people. Six years, four optical practices, and three states later, I still value the opportunity to truly “listen” and help individuals.

I’m excited to have this opportunity to blog about my job, technology, and of course what we all love, vision care. I hope by sharing my experiences I can help my colleagues, those special people in the business of helping others. If you have any questions about how we handle everyday Eyefinity EHR or OfficeMate processes, please let me know. 😊

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Eyefinity EHR: Check

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by April Jasper, ODDr_Jasper_short

I made it!

Hello from the other side. I am happy to report that all is going great with our implementation of Eyefinity EHR. I was never really worried about it, but I did have first day jitters. The nervousness is really more of a mind game than anything else. It is funny how you are either excited to get started or nervous about the unknown. We always try to keep a positive perspective, as it changes the outcome and outlook of the day for the better. Continue reading

Real Talk with EHR Expert Duane Wires, OD – #DoctorKnowsBest

It’s 2017 and #DoctorKnowsBest is back! We’re kicking things off with a unique presentation from EHR expert Duane Wires, OD. Dr. Wires will conduct a full eye exam using Eyefinity® EHR, and talk you through how he uses the software on an iPad to improve efficiency and boost patient engagement.

Dr. Duane Wires

Title: Real Talk: an OD’s Perspective on EHR
Date: January 31
Time: 4:30 p.m. PT

Register here: http://ow.ly/FhT3308lLQO

Last month, Eric M. White, OD shared a variety of strategies he’s used over the years to grow his practice into one of the most successful in the nation. You can check out the recording of his presentation here. Thank you, Dr. White!

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If you have any questions or comments or are a doctor interested in presenting in the series, please email marketing@eyefinity.com. I’d also love to hear your suggestions for topics we can cover in upcoming presentations. Thank you for joining us for #DoctorKnowsBest!

The Three Pillars of Security

The security risk analysis is one of the big pain points for providers participating in meaningful use, but it doesn’t have to be. In fact, implementing a yearly security risk analysis is a good business practice, whether or not you are participating in meaningful use. While you will never be able to completely protect your practice from every security risk, you can take steps to minimize foreseeable risks.

Security risk analysis is like a three-legged stool. If any of the legs is missing, the stool will fall over:

  • Confidentiality —Keeping health information secure, preventing unauthorized disclosure or access
  • Integrity—Ensuring information is complete, current, and accurate
  • Availability—Making sure information is available when it’s needed

Confidentiality is typically the primary factor considered when conducting a security risk analysis. You must take reasonable steps to protect your patients’ information from unauthorized access, either intentional (hackers/theft) or not (untrained staff). To protect confidentiality, be sure to use secure computer passwords, encrypt data, put locks on doors, and train staff on properly handling patient records.

Integrity is the second leg of the stool and is equally as important as confidentiality. You must ensure that your patients’ data is a true and accurate record of their health. If a patient’s record is tampered with, intentionally or not, that unreliable record undermines your ability, and other providers’ ability, to properly treat that patient. Consider, for example, how disastrous it would be if someone accidentally deleted a documented allergy from a patient’s record. How would it affect your ability to care for your patients if you could not be confident in the correctness of your patients’ records? To protect the integrity of your patients’ records, implement role-based security and audit logs in your software to help ensure only authorized and qualified personnel have access to update patients’ health information.

The third leg of the stool is availability. Your patients’ records, no matter how secure and accurate, are useless if they cannot be accessed by authorized individuals when needed. Consider what would happen if your office were damaged by a fire or a flood. How would you restore and access your patients’ records and how long would it take? And how is health information accessed, if needed, while you’re unavailable? You need to take steps to ensure health information is accessible in a timely manner to authorized users when needed. To ensure availability, maintain current offsite backups, replace and update computer hardware, and enable emergency access features in your practice management and EHR.

In our next article on security, we’ll discuss how to determine what steps you must take to protect patient data given limited time and resources. In the meantime, check out the Department of Health and Human Services’ tools and videos to help you complete your security risk analysis

Have questions about meaningful use? Contact us at meaningfuluse@eyefinity.com

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EHR: Streamline Staff Work Flow, Improve Patient Care

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Michelle Cooper, OD

Electronic health records systems can eliminate duplications and streamline the daily routines of your staff—letting you concentrate on improving patient care.

Read the entire article: EHR: Streamline Staff Work Flow, Improve Patient Care

Reprinted with permission from Review of Optometric Business.

Request a FREE demo of Eyefintiy EHR today!

Get Out of the Fog, Stay Safe in the Cloud – Part 2

Andrew H. Lee, Senior Product Managerfogblog_security_150px

You know that cloud-based solutions add greater protection from security risks, but it’s important to consider the correct criteria to be sure you select the solution that best fits your needs.   Here are five key takeaways:

  1. Password Policies –Strict password policy requirements are imperative to protect your data. For greater security, password requirements should include a minimum length, alpha-numeric character combinations, and lock-outs after failed login attempts. Be clever when setting your passwords.
  2. Time-outs when idle – Make sure your system automatically times out if you leave your system idle for more than 10 minutes.
  3. Encryption – Make sure your cloud solution encrypts the patient data. Look for encryption of at least 128 bit.
  4. Enterprise-Grade Hosting –An Enterprise-grade hosting facility such as Amazon is recommended to assure greater security.
  5. 3rd Party Audits – Find a vendor who has taken a proactive approach to security by arranging to be audited to identify areas of risk and has made the investment to secure all backdoor vulnerabilities (i.e.: PLYNT Security Testing Verification & Certification).

While there are no guarantees in protection from hackers, it is important to reduce the risks associated with maintaining patient health information. The right cloud solution can significantly reduce the risk.

Next in our cloud series, we’ll look at cloud models, so stay tuned.

Is your practice management solution living up to your needs for today and beyond? We’d like to hear from you as we shape the future of practice management.
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Get out of the fog Stay safe in the cloud – Part 1

Andrew H. Lee, Senior Product Manager fogblog_security_150px

How much risk of a security breach is there in maintaining personal health records?
“A data breach on par with last year’s retail sector calamity is a possibility for the health care industry…” according to a recent article on data security by The American Optometric Association.  Unfortunately these prophecies are coming to fruition. CNNMoney has just reported a major hospital network security breach, in which 4.5 million patients’ records were stolen, leaving patients at risk for fraud and identity theft.

Clearly the risk of a security breach is real.  Paper, laptops, and thumb drives can be stolen from your practice.  Network connections can be hacked into if you do not secure your Wi-Fi Hotspot.  However can you trust your cloud vendor? You need to know what to look for in a cloud-based solution to further mitigate your risk.

Stay tuned for Part 2 of Security in the Cloud.  We’ll tell you five key factors to consider when selecting a solution to fit your needs and stay safe in the cloud.

Shape the future of practice management!
See what’s up and coming, and let us hear from you about your vision for your practice. Learn more.

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