How to Leverage Your Office’s Web Presence

According to a study done by the Pew Internet and American Life Project, 80 percent of Internet users, 93 million Americans, search for health-related topics online. Moreover, 63 percent of them will decide to choose a healthcare provider because of a strong web presence.

But it’s not only a younger audience trusting medical professionals’ online image. Nine out of 10 patients age 60 and over say that past patients’ reviews are an essential factor in their decision-making process.

A strong web presence builds reputation and credibility, attracts new patients, and cultivates loyalty. Here are a few tips that may help your practice’s online presence grow.

5 Best Practices for the Web

#1 Update your practice information

Include up-to-date practice information, such as the days and hours of operation. Make sure to immediately update the site when there is a change, including holiday closures or a new email address.

#2 Create educational and informational materials

Develop a web presence that provides educational and informational value to readers, which is updated regularly. This way, both patients and non-patient visitors are encouraged to revisit your site from time to time.

#3 Utilize online appointment scheduling

Include an appointment functionality that is both convenient and secure. Integrated schedulers and forms pull information directly from practice management software. This means your patient stays on your site and has a more brand-friendly and distraction-free experience.

Eyefinity Practice Management software can be readily integrated into your website, creating a seamless appointment scheduling functionality that encourages patients to visit your office and provides more efficient practice management workflows. You can learn more about Eyefinity® integrated scheduler here.

 

#4 Respond to patient reviews, positively

Prospective patients take past patients’ reviews seriously. Thus, when your site encourages patients to post their reviews, your practice is presented as more credible. Responding to patient reviews promptly is key to ensure positive reviews in the future and to show potential patients that you care about feedback.

#5 Encourage customer service requests

You can install a chatbot, including the popular Facebook Messenger, on the front page of your site, which encourages visitors to contact your practice if they have questions. Being proactive in trying to help patients goes a long way in building trust and loyalty. It lets people know that you’re willing to make the effort to make things as easy as possible for them.

A strong web presence can be designed with both the patients’ and the doctor’s interests in mind. With credible and accurate information online, optometrists can build a flourishing practice and strengthen their reputation in the industry and their communities.

How to Increase Profits and Efficiency During the End-of-year Rush

It happens every year. People lose track of time and before they know it, it’s the end of the year, and they need to use their benefits and Flexible Spending Account (FSA) funds before they expire.

The epiphany usually leads to a rush of patients scrambling to be seen by their eye doctors before the year concludes. Here are some quick tips to make sure your practice is ready, so that you can increase profits and efficiency:

  • Remind your patients to schedule appointments for the entire family.
  • Make sure they know where to use their FSA funds:
    • Prompt your patients to purchase a second pair of frames.
    • Encourage your patients to purchase prescription sunwear and remind them that they need it year-round.
    • Offer additional contact lenses.
    • Promote the benefits of computer glasses.
    • Direct patients toward premium lens options and material upgrades.
  • Speed up your processing time and prevent delays by processing claims during non-peak hours. This will help alleviate an influx of traffic that causes slowdowns during peak hours.

We want to see your practice succeed. Check out how Eyefinity Practice Management can help, too!

Friendships Formed at Eyefinity Education Conferences

Not only are Eyefinity Education Conferences opportunities to dive deep into Eyefinity software, they foster professional connections that could last a lifetime.

In June, more than 100 doctors and staff members joined Eyefinity at its second education conference of the year in San Antonio, Texas. And while Justine O’Dell, OD, from Spartanburg Vision, in South Carolina expected attendees to be excited for the conference and its content, she was pleasantly surprised by “the camaraderie that comes from such a personal, fun, and intensive training.”

“It was a great opportunity to brainstorm and network with ODs from across the country,” said Dr. O’Dell.

These conferences foster connections between attendees, as well as establish meaningful relationships between Eyefinity educators and doctors and staff.

“The proof of those relationships could be seen at the education conference as doctors met Eyefinity trainers in person for the first time. There were many exclamations of thanks and hugs of appreciation as they put a face with a voice that has been instrumental in their office success,” said Dr. O’Dell.

These relationships continue to grow after the education conference and build a community of collaboration. As Dr. O’Dell discovered: “I went into the conference expecting to learn a lot, but I did not anticipate the friendships that would be formed by sharing practice ideas and exploring the city together. The Eyefinity community is a great place to collaborate and learn from the experience of seasoned practitioners.”

Connect with industry leaders and learn from professionals, like yourself, by attending the next Eyefinity Education Conference in Phoenix, AZ.

 

Every Implementation Needs a Leader

 

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by April Jasper, ODDr_Jasper_short

As I continue the process of learning Eyefinity EHR, I have found it has been a blessing to have my office manager involved early on. I am busy being a doctor and as with implementing anything new, it’s impossible to also be the manager.

From day one, we discussed the changes we were going to make by implementing Eyefinity EHR and reviewed the steps we would need to take. She has been on every phone call with our client manager and at every training. This ensures my team is engaged and following the steps needed to have a successful onboarding experience.

So far, we’ve found that when your team leader is involved and keeps the rest of the team engaged, the process goes much more smoothly. My office manager helped us set realistic goals and has taken the lead in making sure we meet those goals.

Read Dr. Jasper’s previous post here. | Read Dr. Jasper’s next post here

 

The votes are in…Eyefinity® wins three 2016 EyeVote Readers’ Choice Awards!

Earlier this morning, Vision Monday and 20/20 Magazine announced the recipients of the 2016 EyeVote Readers’ Choice Awards. Thanks for voting for us as your preferred Practice Management Software Company for the sixth consecutive year! Your support is awesome!

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We’re also honored by your votes for us for the third year in a row as:

  • Readers’ Choice, Practice Management Software Brand
  • Readers’ Choice, Electronic Health Records Brand

We value your feedback and are committed to delivering you the best practice management and EHR solutions. Your support drives us to continue to improve and provide quality solutions for you every year.

What’s the Word on the Street about Eyefinity® EHR? Click here to find out why Eyefinity® is your favorite.

Make 2017 the year you flourish! #DoctorKnowsBest

Last month, my #DoctorKnowsBest webinar series continued with a presentation from Michelle Cooper, OD on the 5 things your EHR should do for you. Thank you, Dr. Cooper!

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If you couldn’t make it, check out the recording here.

#DoctorKnowsBest continues on December 13 with a presentation from Eric M. White, OD on what you can start doing now to drive new patients to your practice and keep current patients happy.

Title: How To Grow Your Practice
Date: December 13
Time: 4:30 p.m. PT

You can register for his webinar here: http://ow.ly/cdRT306SsFT

I’ve been using social media to share highlights from these webinars that many of you have liked, commented on, and shared. Thank you for participating in the conversation on social media! You can find these highlights by searching for the hashtag “#DoctorKnowsBest” on Facebook and Twitter.

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If you have any questions or comments or are a doctor interested in presenting in the series, please email marketing@eyefinity.com. I’d also love to hear your suggestions for topics we can cover in upcoming presentations. Thank you for joining us for #DoctorKnowsBest!

Upcoming ICD-10 Changes

oct1CMS is making some changes to the ICD-10-CM codes, effective October 1, 2016. In some cases, CMS added new codes and retired others. In other cases, only the description associated with the code changed.

Although these changes are not nearly as sweeping as the transition from ICD-9 to ICD-10 last year, there are some similarities:

  • October 1 is the so-called “cutover date.” The updated codes apply only to claims with a service date of October 1 or later. Claims with a service date of September 30 or earlier will continue to use the current codes.
  • Eyefinity has your back. We’re currently updating Eyefinity EHR and ExamWRITER to properly code your exams based on the selections you make during the exam and the date of service. In other words, keep coding the way you always have, and we’ll take care of the rest. We’re also updating the ICD-10 codes in our practice management systems for billing and reporting.
  • Billers should familiarize themselves with the changes. Billers should be prepared to verify that the correct codes are appearing on claims

Eyefinity has identified over 400 ICD-10 changes that apply to eyecare. Code changes to the following areas take effect on October 1, 2016:

  • Diabetes
  • Retinal vein occlusion
  • Age-related macular degeneration
  • Primary open-angle glaucoma
  • Amblyopia
  • Postprocedural hematoma or seroma

We anticipate that CMS will modify ICD-10 codes slightly every year.

We’re adding the ICD-10 changes to OfficeMate/ExamWRITER now, which will be available in a service pack in September. You’ll need to download and install the service pack before October 1 to avoid any disruption in billing.

Eyefinity EHR, Eyefinity Practice Management, and AcuityLogic updates are scheduled in September and will include all of the ICD-10 updates.

To read more about the ICD-10 changes taking effect on October 1, check out CMS’ ICD-10-CM Official Guidelines.