How Optometrists Can Respond to Negative Customer Reviews

Review sites are important tools that patients use to find and rate their doctors. But that doesn’t mean you have to let these sites have the final say. Here are some tips on how you can handle negative customer reviews online.

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Partner for Your Practice Success

When buying a car, should you have to prioritize between initial price and the warranty? You want both, right? Similarly, when you decide on software for your optometric practice, you want great value and amazing support to make the purchase worthwhile for your long-term practice success.

At Eyefinity®, we make sure you receive the service and the software that best positions your practice for success. We do this in several ways.

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Choose the Right Software for your Optometric Practice

Running an optometric practice involves many tasks beyond patient exams. There are business considerations, including attracting and retaining patients, staffing, billing, and tracking patient eye health over time. Most practices integrate a blend of software packages to streamline both operational and medical-related tasks.

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Before Going to Vision Expo East, Read This.

In a few weeks, the entire optical industry will be converging on New York City to explore all the new frames, software, lenses, and more. Now is the time to pencil in a visit to the Eyefinity booth 1235 at Vision Expo East.

We’ve compiled the official (and totally unbiased) list of everything you absolutely cannot miss at the show.

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Add S’more Automation to Your Practice with ERA

I’m an avid camper. I love the peacefulness of sitting out by the lake, reading a book, and spending time with my family. However, I think most frequent campers can agree that setting up your campsite is time consuming. It takes a while to clear the site, put up my tent, organize food, and set up the kitchen area. I often wish the campsite setup could be an automated process, leaving me more time to roast marshmallows over an open fire.

At Eyefinity, the concept of turning routine tasks into automated processes inspires many of our new features. And it’s what inspired our newest Eyefinity Practice Management feature: Electronic Remittance Advice (ERA).

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With Eyefinity Education Conferences, No Mountain is Too Big

Start your software education journey with Eyefinity® by your side. The Eyefinity Education Conference Series is designed to help users become successful with their software every step of the way, while building relationships within the Eyefinity community and amongst their peers.

“Doctors and staff should attend Eyefinity Education Conferences,” Dr. May C. Tam-Lin said, “It’s a great way to network with others, to share your questions and answers with fellow colleagues, and learn new thing.”

In 2019, it’s not one size fits all. Eyefinity is introducing new programs for every skill level—from novice to super-user—with Basecamp, Vista, and Peak Education Conferences.

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How to Leverage Your Office’s Web Presence

According to a study done by the Pew Internet and American Life Project, 80 percent of Internet users, 93 million Americans, search for health-related topics online. Moreover, 63 percent of them will decide to choose a healthcare provider because of a strong web presence.

But it’s not only a younger audience trusting medical professionals’ online image. Nine out of 10 patients age 60 and over say that past patients’ reviews are an essential factor in their decision-making process.

A strong web presence builds reputation and credibility, attracts new patients, and cultivates loyalty. Here are a few tips that may help your practice’s online presence grow.

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