We’ve all experienced contacting a business’ support team, only to enter a maze of pressing buttons and unanswered support chats, ending up with more questions than answers and a lot of frustration. This is not customer care.
At Eyefinity®, we understand what quality customer care looks like. It is a well-coordinated and thought-out support system focused on getting you the help you need as quickly and efficiently as possible.
Our dedicated Customer Care team provides multiple support channels to help your practice succeed including:
Imagine being asked a month ago, “How would you feel about managing the care of your patients from the phone or the web?” I would hazard to guess that few of us had considered it a real possibility. COVID-19 awakened our industry to the applicability of remote care, while the government’s injunction of telehealth waiver 1135 made it a reality overnight.
Some say telehealth services, across all medical verticals, could have been adopted long ago. Though for good reason, telemedicine has been governed by strict regulations. Like me, many of you may have been watching the industry grapple with a position on this topic.
Review sites are important tools that patients use to find and rate their doctors. But that doesn’t mean you have to let these sites have the final say. Here are some tips on how you can handle negative customer reviews online.
Running an optometric practice involves many tasks beyond patient exams. There are business considerations, including attracting and retaining patients, staffing, billing, and tracking patient eye health over time. Most practices integrate a blend of software packages to streamline both operational and medical-related tasks.
In a few weeks, the entire optical industry will be converging on New York City to explore all the new frames, software, lenses, and more. Now is the time to pencil in a visit to the Eyefinity booth 1235 at Vision Expo East.
We’ve compiled the official (and totally unbiased) list of everything you absolutely cannot miss at the show.
I’m an avid camper. I love the peacefulness of sitting out by the lake, reading a book, and spending time with my family. However, I think most frequent campers can agree that setting up your campsite is time consuming. It takes a while to clear the site, put up my tent, organize food, and set up the kitchen area. I often wish the campsite setup could be an automated process, leaving me more time to roast marshmallows over an open fire.
At Eyefinity, the concept of turning routine tasks into automated processes inspires many of our new features. And it’s what inspired our newest Eyefinity Practice Management feature: Electronic Remittance Advice (ERA).
Start your software education journey with Eyefinity® by your side. The Eyefinity Education Conference Series is designed to help users become successful with their software every step of the way, while building relationships within the Eyefinity community and amongst their peers.
“Doctors and staff should attend Eyefinity Education Conferences,” Dr. May C. Tam-Lin said, “It’s a great way to network with others, to share your questions and answers with fellow colleagues, and learn new thing.”
In 2019, it’s not one size fits all. Eyefinity is introducing new programs for every skill level—from novice to super-user—with Basecamp, Vista, and Peak Education Conferences.
But it’s not only a younger audience trusting medical professionals’ online image. Nine out of 10 patients age 60 and over say that past patients’ reviews are an essential factor in their decision-making process.
A strong web presence builds reputation and credibility, attracts new patients, and cultivates loyalty. Here are a few tips that may help your practice’s online presence grow.
It happens every year. People lose track of time and before they know it, it’s the end of the year, and they need to use their benefits and Flexible Spending Account (FSA) funds before they expire.
The epiphany usually leads to a rush of patients scrambling to be seen by their eye doctors before the year concludes. Here are some quick tips to make sure your practice is ready, so that you can increase profits and efficiency:
Not only are Eyefinity Education Conferences opportunities to dive deep into Eyefinity software, they foster professional connections that could last a lifetime.
In June, more than 100 doctors and staff members joined Eyefinity at its second education conference of the year in San Antonio, Texas. And while Justine O’Dell, OD, from Spartanburg Vision, in South Carolina expected attendees to be excited for the conference and its content, she was pleasantly surprised by “the camaraderie that comes from such a personal, fun, and intensive training.”
“It was a great opportunity to brainstorm and network with ODs from across the country,” said Dr. O’Dell.
These conferences foster connections between attendees, as well as establish meaningful relationships between Eyefinity educators and doctors and staff.