Happy AOA Paraoptometric Recognition Week!

In an effort to recognize the dedication and commitment of Certified Paraoptometric (CPO) professionals in the optometric field, The American Optometric Association (AOA) has designated September 18 to 24 as Paraoptometric Recognition Week. People with CPO letters listed after their name have achieved national recognition via certification, demonstrating their understanding of the concepts and vocabulary used in optometric care.

posterAchieving certification is not an easy task, which is exactly why Eyefinity has challenged our employees to make the grade. Here’s the break down of what the certification tests: basic science (29%), clinical principles and procedures (37%), ophthalmic optics and dispensing (18%), and professional issues (16%).

Why is CPO certification so important to Eyefinity employees?

 

“The more we understand the industry, the more we know about a day in the life of our customers,” says Rebecca Johnson, Director of Education. “We need to understand their business the best we can to ensure we provide the best solution we can.”rebecca-headshot

Rebecca adds, “We want to go beyond providing software to help manage a practice, we need to understand ‘the why.'” Why providing the appropriate code for an eye examination is important; why cycloplegic drugs are used to dilate eyes; and why anti-reflective coating makes a difference for the patient. By studying for and receiving certification, we gain an understanding beyond that of just software. We understand the terminology, process, and workflow, which makes us better equipped to develop and support intuitive software solutions for you, our customers.

“We’ve seen a growth in the comfort level of our employees,” says Jeff Lombardi, Director of Customer Care. “They’re proud to have ‘CPO’ attached to their signature lines because they feel a better connection with our community and have a better understanding of the industry topics.”

So to join the celebration of Paraoptometric Recognition week, Eyefinity would like to recognize the following employees who have achieved Paraoptometric certification:

Andrew Lee
Blake Leeper
Briggs Mushrush
Candy Reiser
Carrie Chambers
Chris Rankin
Chris Rickard
CJ “Chris” Johnson
Crystal Marchand
David Silva
Dean Davis
Don Hudson
Donora Wichmann
Doreen Stanley
Ed Schaub
Elaine Thomas
Ethan Eldridge
Gary Sandler
Glorius Tran
Harriette Harrington
Hien Le
Isaac Kinter
Jane Maramba
James Deveraux
Janell Galindez
Jeff Wainscott
Jenny Royer
Jim Saeturn
John Xiong
Josh Sweetow
Juanisha Darby
Kim Ice
Kris Garcia
Kristen Ramer
Kyle Kerrigan
Linda Park
Loren Riley
Lorriane O’Brochta
Marissa Struve
Marsha Vaughn
Matt Speer
Melody Counts
Michael Opsteegh
Mike Smith
Nichelle Ritterhoff
Nick Brown
Nigeria Muhammad
Pang Vang
Paula Thomas
Phillip Rubio
Rachel Meyer
Rajesh Hegde
Rebecca Johnson
Rhonda Regguinti
Rob Allen
Rodolpho Esparza
Sarah Gallegos
Shane Bagley
Sharif Hassan
Sheila Black
Stacey Graves
Steve Aiken
Steve Honesto
Steve Woldford
Sue Fishel
Terry Dixon
Theresa Pfeiffer
Troy Eberlein
Wayne Kunert

If you are a certified Paraoptometric give a shout out using the comment function below so we can highlight you also!

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New Videos Available on the Meaningful Use Resource Center

To help users in the daunting process of Modified Stage 2, Eyefinity has put together a resource center dedicated to achieve meaningful use in any practice.

“Users will have a choice of using the written documentation, or watching the videos when they move through the meaningful use process,” says Rebecca Johnson, Director of Education.

The resource center includes videos and written documentation that explain each measure, describe any available exclusion, and give you step-by-step instructions on how to achieve each measure using Eyefinity software.

The training videos and documentation that are available on the resource center are useful for doctors who may be low on a particular measure as well as for training new staff to help them participate in helping the practice achieve its meaningful use goals.

Eyefinity offers these additional solutions to ensure that practices have everything they need to run a successful and thriving business.

Useful Links:

Meaningful Use Resource Center: https://www.officemate.net/mu_resources.aspx

Eyefinity Training & Education: https://www.officemate.net/training.aspx

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Eyefinity Making Strides in Practice Management AND Customer Service

When it comes to practice management, Eyefinity “solutions work for you;” when it comes to customer service, Eyefinity people are there for you.

Let’s meet Rachel Meyer, EdD, CPO, Rhonda Reguinti, CPO and Marissa Struve, CPO – three of 45 employees who have received training and certification from Miller Heiman Institute (M.H.I.) Global, the world’s most powerful sales and service performance company. Moving forward, “these three fabulous women will expand the training they received to all our teams and locations in the coming months” says Rebecca Johnson, Director of Education.

Rachel, Rhonda and Marissa in Chicago

Rachel Meyer, Rhonda Reguinti and Marissa Struve at the 2016 M.H.I. Global Certification Classes in Chicago

What does that mean for you?

Being customer centric and working from the foundations of respect, simplicity, solutions and responsibility are key aspects that these ladies have learned in the M.H.I. Global curriculum. “Keeping [you] in mind with these focal points will help us continue to pursue excellence in customer care” says Rachel Meyer. This enables the staff to quickly assess your problem, provide a solution and meet your needs.

Delivering a strong personalized customer experience is exactly how Eyefinity is making strides in the EHR and practice management industry while also benefiting the needs of you, the customer.