Taking a Proactive Approach to Data Security in Your Practice

There’s a saying that time waits for no one. Well, neither do disasters like a global pandemic, an earthquake, or a cyber-attack. They strike without an announcement, destroying infrastructure that housed paper records, wiping out or stealing patient data, all while rendering your practice inaccessible for an unspecified amount of time.

Now that may sound dark, but it’s a reality that many businesses have faced, especially in the last year. Uncontrollable events like those listed above, magnify the need for your practice to have an IT Disaster Recovery Plan as well as a trusted software partner—like Eyefinity—to keep your data safe and your practice functioning, even in the worst of times.

What Is an IT Disaster Recovery Plan?

An IT Disaster Recovery Plan is a documented policy or process designed to assist your practice in response to a natural or man-made disaster, protect patient and company information, and promote recovery.

It explains what actions your practice must take before, during, and after a disaster, so that your entire team can stay on the same page. An IT Disaster Recovery Plan should address both natural and man-made disasters such as hacking or equipment failure.

Do I need an IT Recovery Plan?

Private practices are especially vulnerable to cyber and ransomware attacks because many lack dedicated IT staff or adequate computer/network capabilities. This makes them easy targets for email or phishing scams, password breaches, or server attacks.

While disasters are rare and unpredictable, the cost of not having a plan can cast a wide net of consequences. Some of the risks include:

  • Complete loss of data 
  • Business interruption 
  • Loss of patients 
  • Damaged reputation 
  • Business failure 

Can your practice handle any of these risks? If the answer is no, then it’s essential for your practice to build a plan.

How Do I Make an IT Recovery Plan?

Creating an IT Recovery Plan involves considering many “what if” situations and assessing your practice’s vulnerabilities. Before you start making your plan, it’s important to take a step back and evaluate your current systems. Are you using the latest antivirus software and workstations? Do you have multiple copies of your paper files or is your data automatically backed-up to the cloud? When was the last time you upgraded your server?

Having a secure practice means that you are keeping up with updates, equipment upgrades, and ensuring you are frequently backing-up your data. It’s important to be proactive in protecting your practice, but should you ever run into trouble, a basic IT disaster recovery plan should help get you back up and running as quickly as possible. Some of the essential steps include:

  1. Assessing damage: Determine if data was compromised and if so what type (passwords, credit card numbers etc.) 
  1. Responding immediately: Change all logins and passwords. Determine if banking information was taken and outline steps to notify financial institutions. 
  1. Advising customers, suppliers and anyone else affected: Notify patients and others as soon as you are aware of a breach or disaster through an email, updating your website, or posting a flyer. Provide details of what data was breached, what your practice is doing to rectify the breach, and any actions they need to take. 
  1. Performing an audit to determine the scope and vulnerabilities If there is a cyber-attack, determine the source of the breach and any criminal activity that may have occurred.  

How Does Eyefinity Protect Your Data?

Unfortunately, disasters do happen. The good news is that Eyefinity is your proactive partner in data security, taking all the necessary steps to reduce risk. With Eyefinity’s cloud-based software you can rely on:

  • Unlimited cloud data storage on Amazon Web Services that ensures you can securely access your data anywhere, anytime.   
  • 24/7 monitoring so that all security patches are covered, greatly reducing the potential for a breach.  
  • Automatic security and regulatory updates, so you always have the latest anti-virus software on Eyefinity EHR and Eyefinity Practice Management.   
  • A sophisticated data backup and recovery process, so if you ever need to recover from a disaster, you can do so as quickly as possible.  
  • Eyefinity EHR’s ENAC Accreditation that recognizes that our software is secure, can maintain data confidentially, and follows industry-established standards and HIPAA regulations.   

Disaster prevention is one of the reasons why we are one of the most widely used practice management and electronic health records provider—we give you the tools to get back to mitigate risk and recovery faster.

Interested in learning more about what Eyefinity has to offer? Click here or contact our Account Executives by emailing sales@eyefinity.com or calling 800.269.3666, option 2.

Eyefinity – A Partner for Your Success

We’ve all experienced contacting a business’ support team, only to enter a maze of pressing buttons and unanswered support chats, ending up with more questions than answers and a lot of frustration. This is not customer care.

At Eyefinity®, we understand what quality customer care looks like. It is a well-coordinated and thought-out support system focused on getting you the help you need as quickly and efficiently as possible.

Our dedicated Customer Care team provides multiple support channels to help your practice succeed including:

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Key VSP® Integrations That Will Boost Productivity in Your Optometric Practice

This past year, your practice had to overcome a lot and now you may find yourself wearing multiple hats in order to keep things up and running. With new and innovative technologies on the market, now is the time to consider how technology can play a bigger role in supporting your practice and streamlining critical day-to-day tasks.

Eyefinity® Practice Management is designed to help your practice reach your full potential by automating the manual work for you, so you can continue to provide uninterrupted care. With a cloud-based practice management system, you’ll be able to simplify billing, efficiently manage orders, easily connect with patients, and offer online appointment scheduling.

As the only optometric software in the eye care industry with a direct connection to VSP, practices using Eyefinity’s cloud-based software can leverage our exclusive VSP integrations to increase practice productivity.

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Server-based, Cloud-hosted and Cloud-based Software: What’s the Difference?

If you’ve ever researched the differences between server-based and cloud-based software and come up confused, we totally understand. Throw into the mix third-party cloud-hosting and that’s when things really get perplexing. Let’s start by answering the question in simple terms.  In a nutshell, server-based, cloud-hosted, and cloud-based refer to how you access your software. The real question, however, is what’s the best choice in today’s environment?

With an unlimited amount of information available online, it can be hard to determine which type of software is right for your practice. We’re going to break down the differences between server-based, cloud-hosted, and cloud-based, so you’ll have a solid understanding of which solution will meet your needs.

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How Cloud-Based Software Helped Make One Practice More Efficient

With eye care professionals (ECPs) working their way back to ‘normal’ while the COVID-19 pandemic continues and uncertainty remains for all businesses, one optometrist is glad he made the switch to a more efficient practice management tool when he did.

The Eyefinity Team recently caught up with Shane Fontenot, O.D. of Advanced Family Eyecare to hear about his transition from Officemate/ExamWRITER to Eyefinity Practice Management and Eyefinity EHR from VSP Global®. Here’s what he had to say about his experience:

“I purchased Eyefinity Practice Management and Eyefinity EHR in May 2019 and went live with the cloud-based system about five months later in November 2019,” said Dr. Fontenot. “With all the craziness that began in 2020, I’m so glad I made the switch over to Eyefinity when I did. The change has allowed my team to increase our efficiency and see and treat patients safely and effectively throughout the pandemic.”

But how is this increased efficiency possible with a cloud-based system, and what exactly is the ‘cloud?’

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How to Use Data to Grow Your Optometric Practice

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Data holds the power to help your practice succeed. It’s the numbers that provide essential information to help you make informed decisions and drive revenue. In the data-driven world we live in, it’s no surprise that analytics play a vital role in the health of any business. Not only do analytics provide the necessary resources for making key decisions, but they provide important reference points to identify procedural gaps and areas to improve patient care.

Eyefinity EHR makes it easy to dive into your data with analytics capabilities built right into the software. While other reporting platforms only allow you to track a few basic metrics, Eyefinity EHR’s Analytics brings together clinical and operational data in interactive reports that will showcase opportunities to improve patient care and grow your practice.

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Celebrating the Critical Role of Certified Paraoptometrics

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At the heart of each optometry practice is the strength of its staff! For many, this means going the extra mile to provide the best patient care possible.

That’s why Eyefinity is excited to join the celebration for Paraoptometric Week! “An annual opportunity to recognize paraoptometrics for the value they contribute to the success of optometric practices,” according to the American Optometric Association, this week marks an opportunity to appreciate your staff who put in the extra hard work for your practice’s success.

Certified Paraoptometrics attain national recognition through certification by demonstrating an understanding of the concepts used in optometric care, passing an exam designed to challenge participants across a variety of topics including basic science, clinical principles and procedures, ophthalmic optics and dispensing, and professional issues. Equipped with the knowledge to exceed patient expectations, the value CPOs add to their practice is immeasurable.

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Before Going to Vision Expo East, Read This.

In a few weeks, the entire optical industry will be converging on New York City to explore all the new frames, software, lenses, and more. Now is the time to pencil in a visit to the Eyefinity booth 1235 at Vision Expo East.

We’ve compiled the official (and totally unbiased) list of everything you absolutely cannot miss at the show.


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Add S’more Automation to Your Practice with ERA

I’m an avid camper. I love the peacefulness of sitting out by the lake, reading a book, and spending time with my family. However, I think most frequent campers can agree that setting up your campsite is time consuming. It takes a while to clear the site, put up my tent, organize food, and set up the kitchen area. I often wish the campsite setup could be an automated process, leaving me more time to roast marshmallows over an open fire.

At Eyefinity, the concept of turning routine tasks into automated processes inspires many of our new features. And it’s what inspired our newest Eyefinity Practice Management feature: Electronic Remittance Advice (ERA).

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Set SMART Goals to Achieve Success in Your Optometry Practice in 2019

Looking for ways to achieve success in your optometry practice in 2019? Eyefinity Education Director Rebecca Johnson recommends doctors and staff set SMART goals.

In a recent webinar conducted by Eyefinity Certified Partner Gateway Professional Network, Johnson stressed, “A goal without a plan is really just a dream.”

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