Top 5 OfficeMate Suite FAQs

Guest blogger: Eyefinity/OfficeMate Director of Customer Care Brian McPherson

Do you have questions about using the OfficeMate Suite? Your questions have probably already been asked by other users. Read our top five OfficeMate Suite FAQs below:

Brian M. is Director of Customer Care for Eyefinity/OfficeMate.

1. Where can I get the latest version of the OfficeMate Suite?

Click here to download and install the latest version of the OfficeMate Suite (currently, version 8.0.21).

2. How do I set up recalls?

Click here for instructions on setting up recalls in OfficeMate.

3. How do I apply insurance chargebacks?

Find the instructions for applying insurance chargebacks here.

4. Why am I receiving a 90-day evaluation message on one of my workstations?

Click here for information on the 90-day evaluation message.

5. What should I do if I see Error 2147467259 when attempting to open OfficeMate?

Check to see if another workstation in the office is receiving this error message.  If the error is occurring on all workstations and your server, run the Repair Utility that is loaded with the software.  For information on running the Repair Utility, click here.

If the error is not occurring on all workstations, double-click on My Computer and then double-click on the network drive where the OfficeMate data is stored (often C:/OMATE32/Data).  If you see files on the drive, close the window and try opening OfficeMate again. If after clicking on the network drive, you see a network disconnection error, reboot the workstation.  You are probably not “attached” to your office network properly.  If the error persists, contact your network support technician because you are experiencing issues with your computer network.  OfficeMate will not launch until it can attach to the server where the data is located.

OfficeMate and ExamWRITER Questions? Try the Knowledge Base!

For over four years now, Eyefinity/OfficeMate has built and maintained an extensive online knowledge base to help clients answer technical questions about their OfficeMate and ExamWRITER software. In the beginning, we only had a few articles and categories posted online and the content in the articles was mostly basic “how to” content (i.e., how to process recalls in OfficeMate). Now, the online knowledge base contains over 1300 articles in 122 categories.

Carrie D. is the Director of Documentation for Eyefinity/OfficeMate

Carrie D. is the Director of Documentation for Eyefinity/OfficeMate

The content has expanded to include fixes for error messages, product and utility downloads, and Technology Integrated Practice (TIP) information. If you have a question about your Eyefinity/OfficeMate product, the knowledge base should be one of the first avenues you take to find an answer. Here are some tips to help you find the information you need in the knowledge base:

  • Check out the most popular and most recent articles on the home page of the knowledge base. Chances are good that one of the most popular articles will be helpful to you, too!
  • Use the folders on the left side of the page to find articles about, for example, ExamWRITER eDocuments or the Huvitz ExamWRITER equipment interface.
  • Click the Search tab at the top of the page to conduct a customized search for answers to your questions.
  • Click the Ask a Question! tab at the top of the page to ask our Customer Care team a question for which you are unable to find an answer in the knowledge base.

New articles are constantly being added to the knowledge base, so check back often to search for new knowledge. And, if you find a particular article interesting or helpful, be sure to leave a comment for us at the bottom of the article’s page!