OfficeMate and ExamWRITER User Documentation Wins New Awards

Carrie and Michael display the awards that they won for the Eyefinity documentation at the awards banquet.

Did you achieve meaningful use in 2011 and receive stimulus money from the government as part of the HITECH Act? Are you working to achieve meaningful use in 2012? If meeting the government’s requirements for the EHR Incentive Program is a part of your business plan, then you probably are probably using a document written by Carrie Chambers, the Director of Documentation at Eyefinity, to help you complete the required steps in OfficeMate/ExamWRITER to achieve meaningful use. This document, “Achieving Meaningful Use with OfficeMate/ExamWRITER” recently won an Award of Excellence in the 2011–2012 Society for Technical Communication (STC) Southern California Technical Documentation Competition.

In addition to the meaningful use documentation, the “Backing Up & Restoring Data” document, written by Michael Opsteegh, Senior Technical Writer at Eyefinity, won an Award of Merit in the competition. Hopefully, you have a proven backup solution in place for all of your OfficeMate/ExamWRITER data files! When you set up your solution (or, if, unfortunately, you had to use your solution to restore your files), you probably read this document to ensure that you always backup (and restore, if necessary) your OfficeMate/ExamWRITER files correctly.

These two pieces of Eyefinity documentation were recognized for their excellence in technical communication. The judges commented that the “Achieving Meaningful Use with OfficeMate/ExamWRITER” document is comprehensive, consistent, professional, and visually-appealing. They noted that the “Backing Up & Restoring Data” document is engaging, well written and organized, and very easy to understand.

The Southern California STC chapters sponsored the technical documentation competition to recognize and encourage excellence in communication through printed and online media. The competition honors technical writers and editors who set the standard for published technical communication.

If you are working to achieve meaningful use, be sure to refer to the “Achieving Meaningful Use with OfficeMate/ExamWRITER” document as you work in OfficeMate/ExamWRITER. And, if you need help backing up and restoring your OfficeMate/ExamWRITER data files, read the “Backing Up & Restoring Data” document. In addition to these documents, the Documentation team at Eyefinity has published an ever-expanding library of helpful information – check it out at!

Eyefinity is Hiring!

We’re looking for qualified candidates to join our family. We offer exceptional benefits, competitive compensation, and robust training and development programs.  Here’s a sample of the current open positions at Eyefinity: 

  • Director of Education and Training
  • Executive Director of Product Management
  • Application Developer
  • Systems Architect

Here’s some information about us: Eyefinity is the only company in the market to provide a collective offering of Web-based and desktop solutions. With more than 26 years experience exclusive to the eyecare industry, Eyefinity offers proven, integrated desktop and Web-based practice solutions that help increase office efficiency and profits, shape customer experience, and deepen customer loyalty.

Check us out online and explore other open positions.

New “Measure by Measure” Meaningful Use Videos Available

Meaningful Use Resource Center

Many of our OfficeMate/ExamWRITER v10 users who are working to achieve meaningful use during the last 90 days in 2011 and who are ramping up to achieve meaningful use in 2012 have contacted us with questions about how to meet the specific core and menu set measures that are part of the EHR Incentive Program. We have recently developed and published 24 new, short videos the detail the following information:

  • Measure objectives
  • Explanation of how to achieve the measures
  • Specific, detailed instructions that show you how to achieve the measures
  • Practical insights and perspective from Dr. James Kirchner, Eyefinity Chief Professional Officer, on how to achieve the measures

Doctors and staff members can now click to view to these short videos on the Meaningful Use Starter Kit and Meaningful Use training web pages. Although longer meaningful use overview videos have been available since last summer on the Meaningful Use Starter Kit, these new videos allow you to more quickly find the information that you need about specific individual measures. You can spend only a few minutes watching a video and then you can complete the tasks demonstrated in the video in OfficeMate/ExamWRITER v10 to achieve meaningful use. After you have achieved meaningful use, you simply need to complete the attestation process to receive your incentive money!

Eyefinity is your trusted partner as you work to achieve meaningful use. Visit the Meaningful Resource Center for information to guide you through the meaningful use objectives to help you qualify for federal stimulus dollars. You’ll find educational tools and videos, including the 24 new videos, that provide practical strategies to help you achieve meaningful use and take full advantage of stimulus money through the use of OfficeMate/ExamWRITER. Eyefinity is dedicated to supporting you with the resources you need as you implement a certified product and walk the path towards meaningful use.

View these new videos today!

OfficeMate and ExamWRITER Help Documentation Wins Awards

Carrie and Michael display the Awards of Merit they won for the Eyefinity documentation.

There are many resources available to you when you are using OfficeMate and ExamWRITER and you need help. Although picking up the telephone and calling Customer Care is easy to do, it is often quicker to open one of the documents that are available to you from the Help menus in the programs and search for and instantly get help for your issue. At Eyefinity, we have a team of writers dedicated to creating these help documents for you, which are available 24/7.

Recently, two pieces of Eyefinity documentation were recognized for their excellence in technical communication. The “Using the General Ledger Interface” and “ExamWRITER 9.0 Enhancements” documents won prestigious Awards of Merit in the 2010–2011 Society for Technical Communication (STC) Southern California Technical Documentation Competition. The judges commented that the “Using General Ledger Interface” document is attractive and well-executed and appropriate for the audience and the “ExamWRITER 9.0 Enhancements” document is engaging and fills the need of external and internal users.

Carrie Damschroder, Director of Documentation, wrote and edited the informational document about the new features in ExamWRITER v9, and Michael Opsteegh, Senior Technical Writer, wrote and edited the instructional document about the General Ledger Interface in OfficeMate.

The Southern California STC chapters sponsored the technical documentation competition to recognize and encourage excellence in communication through printed and online media. The competition honors technical writers and editors who set the standard for published technical communication.

As always, we are interested in your feedback on the documentation that we create to help you. If you notice something that we could write or present better, please let us know.

We’re Stepping Out to Stop Diabetes!

ADA Step Out Walk to Fight Diabetes

In partnership with VSP Global, Eyefinity/OfficeMate is taking part in Step Out: Walk to Fight Diabetes to support the American Diabetes Association (ADA). Diabetes is a disease in which the body does not produce or properly use insulin. It is a disease that has deadly serious consequences, and there is no cure. VSP is committed to supporting the ADA and to raising awareness about the importance of annual eye exams to detect the signs of diabetes and allow for early treatment and management of the disease. Did you know that 90 percent of diabetes-related blindness can be avoided with annual eye exams? For more information about diabetes, please visit our Diabetes Discovery Center.

The Eyefinity/OfficeMate Irvine, CA, team members have join together to walk 3.1 miles at the Step Out Walk in Buena Park, CA, at 8:30am on Saturday, October 9, 2010. The walk is taking place at Knott’s Berry Farm, so there’s a good chance that we’ll see Snoopy on our walk! If you live in Orange County and want to walk with us, we would love to have your company. If you live outside of Orange County, or you cannot participate in the walk, you can support our team with a financial donation on our Eyefinity/OfficeMate – Irvine Team Web page. We are raising funds to help the American Diabetes Association provide community-based education programs, protect the rights of people with diabetes, and fund critical research for a cure.

If you would like more information about the Eyefinity/OfficeMate Irvine Team and how you can participate in this important event and fundraiser, leave a comment at the end of this blog post.

Please forward this blog post to your friends and family – participation is welcome by all! Together we can stop diabetes. One step at a time.

Top 5 Eyefinity FAQs

Guest blogger: Eyefinity/OfficeMate Director of Customer Care Brian McPherson

Do you have questions about using the Eyefinity Web site? Your questions have probably already been asked by other users. Read our top five Eyefinity FAQs below!

1. Why am I receiving the “date of service cannot be in the future for this claim” error message?

Check the date on your computer.  This error occurs when your computer has the incorrect time and date.  Most frequently, you have the wrong A.M .or P.M. time, causing the date to be incorrect.

2. How do I correct a rejected claim that indicates “DX CODE INVALID”?

This message from the insurance company indicates that one or more of your diagnosis codes on the claim is invalid. Check the codes for accuracy and refer to your provider manual for the insurance plan in question, or contact the insurance company to verify the codes. After you have corrected the claim, simply resubmit it to the payer at no additional charge.

Brian McPherson

Brian McPherson - Eyefinity/OfficeMate's Director of Customer Care

3. I’d like to submit claims to a specific insurance company.  Can I submit claims to that insurance on your Web site?

Contact the insurance company (or check the patient’s insurance card) to confirm the insurance company’s “payer ID.”  Then, call Eyefinity at 877.448.0707. We will be able to check for the insurance company by ID and request to have it added to our Web site if it is not already on our list.

4. I received a statement from Eyefinity, but I don’t know what the charges are for. Where I can I see the details of these charges?

You can review your detailed charges on the Eyefinity Web site if your office has designated that level of security in your Eyefinity user ID profile. On the Eyefinity home page, navigate to the top right corner of the page under the “Message Center” section.  Click on the “Account Statement” link and then click on each of the listed monthly bills to open the details of the charges.

5. How do I add a doctor to our practice on the Eyefinity Web site?

  • If you are adding an additional VSP provider, you need to contact VSP.  The doctor needs to be credentialed by VSP. After they are set up at VSP with your practice, they will automatically show up on Eyefinity as a provider in your office.
  • To add an additional provider who is not a VSP provider, you need to establish a separate Eyefinity account for that provider to use.  To set up the provider, complete the Eyefinity credentialing forms on the Eyefinity Web site under the “Contact Us” section.

Vision Care For Our Four-Legged Friends

I remember to visit my optometrist for my annual eye exam. I wear sunglasses to protect my eyes from UV rays. I am careful not to get makeup or other irritants in my eye. It can be easy to remember to take care of our own eyes, but sometimes we forget that our four-legged friends can be in need of vision care too!

Carrie in Purple

Carrie D. is the Director of Documentation for Eyefinity/OfficeMate.

Recently, my cousin, Shari, was hiking with her dog, Riley the Weimaraner, outside of Denver, CO, when some low-hanging brush scratched Riley’s eye. Or perhaps Riley scratched her own eye without the help of the brush (she can be troublesome like that!). By the time Shari and Riley returned home from the hike, poor Riley’s eye was already irritated and looked hurt. Something appeared to be stuck or lodged in her cornea. After consulting a home vet emergency book, Shari flushed Riley’s eye really well, and when the foreign object still appeared to be stuck in Riley’s eye, she dampened a Q-tip and used it to try to carefully dislodge the object. Still, though, the object wouldn’t fall out of Riley’s eye.

img 382

Riley wearing the "cone of shame"

After rushing to the pet care emergency room, the vet used a fluorescein dye stain to determine that Riley’s cornea was actually torn (he used the word “ulcer”), not pierced with a piece of backcountry brush. If the tear had been more significant, perhaps Riley would have had to visit a vet ophthalmologist, but, luckily, the ER vet as able to apply Vetropolycin antibacterial ointment directly onto Riley’s eye and send Shari home with the instructions to continue to apply the ointment on Riley’s eye three times a day for ten days.

After ten days, the vet will conduct another stain test to be sure that Riley’s eye is healing. In the meantime, Riley is bumping into walls and doors around the house wearing what Shari calls the “Cone of Shame.” Maybe when Riley is able to hike again, she’ll have to wear some doggie designer shades to protect her eyes!