We’ve all experienced contacting a business’ support team, only to enter a maze of pressing buttons and unanswered support chats, ending up with more questions than answers and a lot of frustration. This is not customer care.
At Eyefinity®, we understand what quality customer care looks like. It is a well-coordinated and thought-out support system focused on getting you the help you need as quickly and efficiently as possible.
Our dedicated Customer Care team provides multiple support channels to help your practice succeed including:
Product Recommendations For Your Unique Needs
Choosing the right software is an investment toward your practice’s potential. Our Account Executives consult with you to determine the best software options for your practice based on your needs and business goals.
Onboarding Tailored to Your Goals
When implementation is done right, it significantly enhances your chance of achieving your desired outcomes. We work with you to carefully craft a custom onboarding plan that helps make the move to your new software smooth.
Support with a Human Touch
We know your time is valuable, so we’ve implemented a call-back system that saves your spot in line, so you can get back to running your practice while you wait. When it’s your turn, one of our US based customer care team members will call you back, reducing any disruptions to your day-to-day operations.
A Community You Can Count On
We believe in collaboration. That is why we created a space where you can connect with other users on the same product as you for shared insights and learning.
Whether it is training existing staff members, determining new workflows, or making sure your current processes transfer to the new system correctly, we’ve got you covered.
Continuous Learning for Continued Success
You can take advantage of a variety of ongoing training opportunities available online and in-person.
- Online: You have unlimited access to our dedicated help center and support community based on which Eyefinity solutions you have. It’s a place to ask questions and get feedback from other practices across the country. You also have access to on demand videos and webinars to enhance your learning experience.
- In-person: Attend an in-person Eyefinity Education Conference based on your software learning needs. For example, you can attend a one-day Basecamp conference to get up to speed with the basics or attend a Peak conference later in your journey for a deeper dive on specific functionality.
Eyefinity partners with you to achieve your practice goals—not just on the day of purchase but all the way through your practice journey.
Ready to make the jump to Eyefinity? Request a demo of our cloud-based software below.