Have you ever wondered what results can be gained from time spent learning new technology? Do you feel the need to adopt technology just because it’s the next big thing? If something “ain’t broke,” what makes the effort to change worthwhile? This month, Dr. Davenport returns to share her thoughts about the Return on Investment (ROI) of Education offerings.
Patients can surprise you. “I had a client with eyelid issues sending me pictures through Facebook,” Dr. Davenport recalls. “My patient was travelling and didn’t have access to her prescription. It was after (office) hours and I was at home but I was able to send a prescription from Eyefinity EHR on my tablet to get her the help she needed.” While not an experience Dr. Davenport had anticipated, the time and effort she spent learning technology, like Facebook, and changing to a cloud based Practice Management solution ensured she was prepared to meet her patient’s need.
Since investing in technology and training, Dr. Davenport estimates she has seen a 20% increase in business revenue. “My practice had to move to a bigger location. My demand and patient base has grown.”
Dr. Davenport believes her business growth is a result of the time she and her staff have invested in learning to get the most out of their software systems, benefiting both her practice and her patients. “We work really hard to give [our patients] the very best care. My patients see us in the office using technology and feel like they are getting better care because we are cutting edge.”
That said, Dr. Davenport cautions that success does not typically happen overnight. “You have to invest in your success to see great returns.”
“When we first started with Eyefinity EHR, it felt like everything took too long to do; something had to change. So, I booked a trip to the Eyefinity “Train the Trainer” event. The class was fabulous, the training was catered to what each attendee was experiencing, and it helped so much. Now, I love the workflow in Eyefinity EHR. I can’t imagine using anything else.”
A huge believer in leading by example, Dr. Davenport puts in the time to stay on top of product updates. “Understanding how best to do daily tasks is important, so I can support my staff when they have questions or are performing a task for the first time. Every six weeks or so Phernell does a ‘What’s New?’ webinar about the latest changes in Eyefinity EHR. I watch the recordings and find the information useful.”
Investing in education can lead to stronger relationships with your staff and a better patient experience. Dr. Davenport is a regular attendee at Eyefinity online training sessions and educational conference events. Register to meet and share tips for success with other eye care professionals at the next Eyefinity Education Conference in Boston, June 9-10.
Maria Davenport, OD, is an OfficeMate and Eyefinity EHR user who runs a single-doctor practice in Michigan. An avid believer in the value of continuous learning, she is always on the look out for ways to work smarter rather than harder.