Eyefinity Making Strides in Practice Management AND Customer Service

When it comes to practice management, Eyefinity “solutions work for you;” when it comes to customer service, Eyefinity people are there for you.

Let’s meet Rachel Meyer, EdD, CPO, Rhonda Reguinti, CPO and Marissa Struve, CPO – three of 45 employees who have received training and certification from Miller Heiman Institute (M.H.I.) Global, the world’s most powerful sales and service performance company. Moving forward, “these three fabulous women will expand the training they received to all our teams and locations in the coming months” says Rebecca Johnson, Director of Education.

Rachel, Rhonda and Marissa in Chicago

Rachel Meyer, Rhonda Reguinti and Marissa Struve at the 2016 M.H.I. Global Certification Classes in Chicago

What does that mean for you?

Being customer centric and working from the foundations of respect, simplicity, solutions and responsibility are key aspects that these ladies have learned in the M.H.I. Global curriculum. “Keeping [you] in mind with these focal points will help us continue to pursue excellence in customer care” says Rachel Meyer. This enables the staff to quickly assess your problem, provide a solution and meet your needs.

Delivering a strong personalized customer experience is exactly how Eyefinity is making strides in the EHR and practice management industry while also benefiting the needs of you, the customer.

Upcoming Meaningful Use Hardship Exception Deadline

Summer’s here, and the July 4 holiday weekend is around the corner. Before packing your bags or lighting up the grill, take a moment to review the meaningful use hardship exception guidelines. The deadline to apply for a hardship exception and avoid a 2017 payment adjustment is July 1 at 11:59 pm ET.

You do not need to file a hardship exception if any one of these scenarios applies to you:

  • You successfully demonstrated meaningful use in 2015;
  • You’re a hospital-based provider; or
  • You’re a new eligible professional who began filing Medicare or Medicaid claims in 2015.

A hardship exception could exempt you from Medicare payment penalties in 2017 if you failed to achieve meaningful use in 2015 and you met one of the following circumstances:

  • Insufficient internet connectivity
  • Extreme and uncontrollable circumstances (a natural disaster, practice closure, bankruptcy, failure of your certified EHR)
  • Lack of certified EHR availability
  • Lack of face-to-face interaction or follow up

There’s no hardship exemption for not knowing about the Modified Stage 2 meaningful use changes that were published in October.

The timeline for hardship exceptions and payment adjustments can be confusing since the payment adjustments occur two years after the participation year.

If you failed to participate in this calendar year… File for a hardship exception by this date… To avoid a payment adjustment in this year…
2015 July 1, 2016 2017
2016 TBD 2017 2018

For more information, refer to the following resources:

GPRO Registration Deadline is June 30

Gblog_stopwatchroup practices with two or more providers that bill under a single tax identification number (TIN) may choose to report their 2016 PQRS measures as a group. To qualify for this option, the group practice must register for GPRO by June 30. Once you register for GPRO, you cannot later decide to return to claims-based reporting.

Individual providers who bill under their own EIN and group practices that don’t register for GPRO should continue claims-based reporting. If reporting individually, at least 50% of providers in a group practice must successfully participate in PQRS for all providers in the group to avoid a negative Medicare payment adjustment in 2018.

Registering for GPRO

To register for GPRO, complete the following:

  1. Go to the CMS Portal.
  2. Log in or create an account.
  3. Click the PV-PQRS tab and select Register from the drop-down.
    If you don’t have access to PV-PQRS, click Request Access Now on the right side of the page.
  4. Click the Register link to the right of the group practice name.
  5. Enter the required Organization Information and Requestor Information.
  6. Select the Group Size based on the number of providers billing under a single TIN.
  7. Select CAHPS
    Note: Groups smaller than 100 providers are not required to participate in CAHPS and should opt out.
  8. Enter the Contact Information.
  9. Verify the summary and click Submit.

For help, refer to the 2016 PQRS GPRO Registration Guide or call the QualityNet Help Desk at 866.288.8912.

Reporting PQRS Data

After registering for GPRO, continue to see patients and document PQRS measures. You may discontinue claims-based reporting. Submit your PQRS data via the CMS Quality Reporting Portal by February 28, 2017.

Resources