Is Your Software Up-To-Date?

software updateMaintaining your car, home, appliances, and personal health is important to ensure optimal performance. Your software is no different! Are you protected from computer security risks? Is your technology allowing you to run a profitable business while delivering a great customer experience?

If you are using Eyefinity Practice Management or Eyefinity EHR, you don’t have to worry about software updates. Being “in the cloud” means Eyefinity maintains your software, ensuring that you are always using the most up-to-date version of your cloud-based software.

If you are using one of our on-premises solutions, like OfficeMate/ExamWRITER, then you need to download and install the newest software update, OfficeMate/ExamWRITER 12.0. This version will prepare you for ICD-10. It’s a great idea to download and install this version by July 2015, so that you are prepared for the government’s ICD-10 cut over well before the October 1, 2015, deadline.

Keeping up to date with software partner patches is also important. For Example, if you are using the ExamWRITER ePrescribing Interface, there is an update that needs to be installed by June 30, 2015. Partners like DrFirst, make changes to upgrade their functionality which can impact the eprescribing integration with ExamWRITER. Small patch updates only take a few minutes to download and run and are important in preventing interruptions in services you depend on.

We all agree that there are benefits to be gained from the 30K, 60K, and 100K mile car tune ups. Annual physical and optometric exams are something you recommend to your own patients. Don’t forget about the importance of maintaining your software, too!

4 Responses

  1. Our electronic Medicare claims have been denying ever since the update. We have tried to have this fixed but it is still denying. I am on hold trying to get someone to really fix this problem.

    • Elaine, I’m sorry that you were having trouble submitting Medicare claims with OfficeMate 12.0. Did Customer Care help you resolve your issue? If all of your settings are properly saved, you should be able to successfully send electronic insurance claims to insurance carriers, including Medicare.

      • Still having a problem with Medicaid claims that box 33 does not populate the Dr name so claim rejects. When I put the name in and refresh the claim the name drops off again. This does not happen on every Medicaid claim but too often. What causes this??

      • Hi Elaine. Even though I don’t have a complete history of your issues, I’m wondering if the knowledge base article at will be helpful to you. Here is another article that addresses issues in box 33 also:

        Also, when you refresh a claim, all of the data that you manually entered on the claim will be cleared from the claim. Refreshing the claim clears any data the you recorded manually and updates the claim with any data that you recorded within OfficeMate. So, for example, if you created a claim for John Smith, manually updated his name to John Doe on the claim, and then refreshed the claim, the claim would revert back to displaying his name as John Smith because that’s what is recorded as his name within OfficeMate (in the Patient Demographics window). If you wanted to properly change the patient’s name on the claim, you would need to open the Patient Demographic window in OfficeMate and update his name there so that it always appears in his claims as John Doe, even if you refresh his claims.

        Let us know if those knowledge base articles helped you or you are still experiencing issues.

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