Boot Camp Fridays are coming! Strengthen your OfficeMate skills with hands-on training.

Looking for a fast and easy way to enhance your OfficeMate skills to increase office efficiencies and grow your practice? If so, Boot Camp Fridays are for you!

From the award-winning Eyefinity® training team, Boot Camp Fridays offer one hour of live, hands-on training on using OfficeMate software in the cloud.

Convenient: 3 different webinars every Friday, all focused on topics that show the relationship between set-up, patient flow, and back office. 30 minutes of in-depth instruction and 30 minutes of hands-on practical experience. No travel expenses, and no time away from the office! Start times: 7:00 a.m., 9:30 a.m., and 12:30 p.m., Pacific time.

Fun: Energetic and highly interactive—connect with the instructor and your peers!

Affordable: Just $59 per class—one low price for individuals or groups.

Variety: New topic and new classes every quarter.  Classes start April 6, 2012.

Register now for 1, 2, or all 3 at www.officemate.net/bootcamp.aspx

Questions? E-mail OfficeMateTraining@eyefinity.com.

OfficeMate/ExamWRITER now supported on the iPad!

Have you ever wanted to check your appointment schedule from home or from a coffee shop or review patient notes conveniently at home? Thought about using an iPad in your exam room to improve your patients’ perception of technology in your practice? Now you can. Eyefinity® today announced that it supports use of OfficeMate/ExamWRITER on the iPad. 

Using an iPad allows the eyecare professional to enter information right into their practice management or electronic health records system as they talk with the patient rather than turning away to use a laptop.

Through the offering, clients will be able to use their iPad to access a computer running OfficeMate/ExamWRITER in their practice through a remote desktop protocol (RDP) app. For more information, visit the Eyefinity booth (#1857) at the 2012 International Vision Expo East. OfficeMate/ExamWRITER clients can login at www.officemate.net/ipad.aspx to learn more.

Optimize helps ECPs select and hire the best staff for their eyecare business

Finding the right employees for your practice remains a top concern for today’s private practice owner. To help provide the best solutions to our customers, Eyefinity recently formed a partnership with Optimize, a selection and hiring company,  that allows Eyefinity clients to receive preferred pricing on the Optimize hiring tool.

Specifically, Optimize helps eye care practices save time and hire better people by automatically evaluating every applicant’s cognitive ability, motivation, personality, and initiative using online scientific assessments.  Watch the video below to learn more about how Optimize can help you save time, increase sales and improve patient care all by hiring the right staff more effectively!

“Optimize has taken the guesswork out of the hiring process for our practice. It thoroughly screens applicants and appropriately rates their projected success within a range of positions. The Optimize staff is easy to work with and answers all questions in a timely manner. I would highly recommend Optimize to any doctor searching for employees who will grow their practice.” 

– Dr. Karen Heaston of Heaston & Thompson Vision Clinic, Richland, WA

To learn more, call Optimize at 800.330.2020 or visit optimizehire.com/eyefinity.html.

What Are Patients Saying about Your Practice?

focalCenter Logo

It’s far easier to keep an existing patient coming back to your practice than it is to attract new patients. Additionally, your existing patients can be your best method of marketing your services to new patients through word of mouth or through ratings on such web sites as Yelp and Google Maps. People are relying more and more on user ratings, and recommendations through their social networks to find eyecare and other service providers.

When a patient leaves your office, do you know what she’s going to say to others about your practice?

If you answered “No” or “I think so,” you need eyecareScore from focalCenter. As one of our latest OfficeMate Certified Partners, focalCenter gives you the tools you need to measure patient experience and satisfaction and translate those measurements into actionable steps to improve your practice’s results.

The qualities that set eyecareScore apart from other customer rating services are twofold:

  • As an eyecare-focused company, focalCenter measures the aspects of your practice that are specific to your industry and the aspects that are most important to you.
  • They take a scientific, evidence-based approach to surveying patients, measuring feedback, and setting benchmarks.

focalCenter Measure ItAdditionally, eyecareScore gives you insight into your progress over time, you can see how changes you make in your practice reflect on the patient experience. Plus you can compare your results to those of your peers. Also, focalCenter has tools to facilitate your reviews on social media and ratings web sites.  If you’d like to see how eyecareScore works, you can sign up for a free trial.

Next to OfficeMate, eyecareScore is your most valuable reporting tool. For more information about eyecareScore, visit the OfficeMate Certified Partners page.

Are you attending Vision Expo East? Come by the Eyefinity booth (1857) and learn more about focalCenter.

eStores by Eyeconic put VSP providers in control of connecting with patients online

Since 2007, there has been a 650% increase in adults buying their eyewear online in the United States. Many of those consumers buying eyewear on the internet are probably your patients. As an independent eyecare professional in a changing market, what are you doing to compete with this expanding group of online optical retailers?

To help your practice remain competitive, Eyefinity has developed eStores by Eyeconic™, which are free for VSP providers with an eWebExtra™ website. So, what is an eStore?

eStores by Eyeconic offer practices a way to create an online optical store, connected to their eWebExtra site and customized to their practice. An online extension of the private practice’s brick and mortar dispensary, an eStore allows both VSP and non-VSP members to shop online whenever they want (24/7) for contact lenses, prescription eyewear, and sunwear that can be delivered right to the patient’s front door.

While both eyeconic.com™ and eStores by Eyeconic were developed to help private practice doctors retain or attract patients inclined to browse or buy online, eStores by Eyeconic are unique in that they are a practice’s own optical store, giving them the ability to control the pricing of products and choose what contact lens brands and Marchon®/Altair® frame brands to include.

They provide patients with a premium online shopping experience where they can browse through their VSP provider’s selection of products and even explore how different eyewear will look on them by using “virtual” frame try-on technology. Once a product is selected, they must enter their prescription to place the order, unless the order is for planosunwear, in which case no prescription entry is required. Eyeconic then contacts the prescribing doctor to verify the prescription to complete the order.

An example of a practice’s customized eStore, which is linked to the doctor’s eWebExtra site.

Donald W. Boyd, O.D., a VSP provider in Downey, CA has been testing his practice’s eStore for a few months. He said, “Our eStore is the perfect place to send patients who ask to take their prescription with them after their exam so they can shop at a later time. It is simple to set up and has been an effortless way to earn additional revenue for my practice.”

Orders are shipped by Eyeconic and practices can also rely on Eyeconic customer service to assist them and their patients with purchases made on their eStore. Providers simply collect payment thirty days from the date the order ships and can track activity and make adjustments through a user-friendly automated dashboard. Payment is determined by deducting the cost of the goods and an administrative fee from the final transaction. As an added benefit, practices will be provided with free electronic marketing tools to help them market their eStores to patients.

Get your first look at eStores by Eyeconic at our booth (#1857) or the VSP Global booth (#1723) at Vision Expo East, or contact  Eyeconic Customer Service at: info@eyeconic.com to learn more.

The Eyefinity Booth Packs More of a Punch at Trade Shows

Live Chat

The new Live Chat feature in our booth enables attendees with support questions to speak directly to customer care representatives in hi-def video.

SECO International started today in Atlanta, Georgia, and it kicks off a plethora of eyecare trade shows and conferences. While the schedule is aggressive at times, this presents many opportunities for you to visit our booth in the coming weeks and see what’s new with Eyefinity products.

Stop by and see us at any (or all) of the following events:

The Eyefinity booth now features “ask the expert” video chat workstations. These workstations enable you to ask technical and troubleshooting questions by speaking to a customer care representative through high-definition video conferencing systems. This will help ensure that the correct troubleshooting advice is given, appropriate follow up action is taken, or a support call is made to your office to relay the support information.

Additionally, our theater has been upgraded with a 60” screen and directional speakers so no one in the audience will miss a thing. There are a variety of presentations in the theater. Pick up a schedule for times and topics.

Finally, we’ll be handing out USB drives that contain information about our products and services. We’ll still have paper brochures, but the USB drives are much more convenient for you to carry as you move through the exhibit hall and travel.

There are many things to do at the Eyefinity booth. Whether you’re currently an OfficeMate/ExamWRITER user or a soon-to-be user, you can see the latest version in action. You can learn more about how eStores by Eyeconic can generate revenue for your practice. Learn how eyeVantage can help your practice with advanced reporting, benchmarking, and training tools. You can also attend theater presentations on meaningful use or on leveraging Eyefinity products and services to work more efficiently. With so much to see and do, it’s not uncommon for someone to return several times or spend a few hours in our booth.