At the beginning of May, Eyefinity conducted a new and interesting test on its OfficeMate and ExamWRITER software. The outcome of this test will be a positive influence on the release of OfficeMate/ExamWRITER 10.5 this summer, which will improve the experience for all OfficeMate/ExamWRITER users.
Typically, the OfficeMate and ExamWRITER software undergoes a rigorous three-tiered testing regimen before the software is released to our clients. The three tiers include our internal quality assurance (QA) team, alpha test practices, and beta test practices, and each group vigorously looks for flaws and inefficiencies in the software. Alpha and beta practices communicate their evaluations of the software via conference calls or emails at the end of their work days or on the weekends.
In May, we took it a step further, by inviting some alpha and beta practices to our offices in Irvine to simulate a high-volume practice. We had additional help from VSP’s mobile clinic team, who brought SeeLia down the freeway to our Irvine office. With everyone assembled, conference rooms converted to front desk, dispensary, and check out areas, and SeeLia set up as an examination room, Eyefinity employees participated by receiving eye exams and moving through the patient workflow. Additionally, various scenarios were interjected into the test so that unusual return or billing situations would arise.
Our alpha and beta testers included doctors, opticians, and other staff who were closely observed by Eyefinity product managers. Having an in-house practice simulation involving staff members from various practices with disparate business practices presented an engaging and strenuous testing environment. Observing the testers as they worked enabled Eyefinity product managers to receive immediate feedback on new and existing features, allowed them to spot inefficiencies in the patient workflow, and helped them to determine what improvements can be made. The immediacy of the feedback and observations was critical to the success of the test immeasurably beneficial to the product managers.
The feedback we received during the practice simulation will help us improve v10.5 before it is released later this summer for the benefit of all OfficeMate/ ExamWRITER users.