There are many resources available to you when you are using OfficeMate and ExamWRITER and you need help. Although picking up the telephone and calling Customer Care is easy to do, it is often quicker to open one of the documents that are available to you from the Help menus in the programs and search for and instantly get help for your issue. At Eyefinity, we have a team of writers dedicated to creating these help documents for you, which are available 24/7.
Recently, two pieces of Eyefinity documentation were recognized for their excellence in technical communication. The “Using the General Ledger Interface” and “ExamWRITER 9.0 Enhancements” documents won prestigious Awards of Merit in the 2010–2011 Society for Technical Communication (STC) Southern California Technical Documentation Competition. The judges commented that the “Using General Ledger Interface” document is attractive and well-executed and appropriate for the audience and the “ExamWRITER 9.0 Enhancements” document is engaging and fills the need of external and internal users.
Carrie Damschroder, Director of Documentation, wrote and edited the informational document about the new features in ExamWRITER v9, and Michael Opsteegh, Senior Technical Writer, wrote and edited the instructional document about the General Ledger Interface in OfficeMate.
The Southern California STC chapters sponsored the technical documentation competition to recognize and encourage excellence in communication through printed and online media. The competition honors technical writers and editors who set the standard for published technical communication.
As always, we are interested in your feedback on the documentation that we create to help you. If you notice something that we could write or present better, please let us know.