Top 5 OfficeMate Suite FAQs

Guest blogger: Eyefinity/OfficeMate Director of Customer Care Brian McPherson

Do you have questions about using the OfficeMate Suite? Your questions have probably already been asked by other users. Read our top five OfficeMate Suite FAQs below:

Brian M. is Director of Customer Care for Eyefinity/OfficeMate.

1. Where can I get the latest version of the OfficeMate Suite?

Click here to download and install the latest version of the OfficeMate Suite (currently, version 8.0.21).

2. How do I set up recalls?

Click here for instructions on setting up recalls in OfficeMate.

3. How do I apply insurance chargebacks?

Find the instructions for applying insurance chargebacks here.

4. Why am I receiving a 90-day evaluation message on one of my workstations?

Click here for information on the 90-day evaluation message.

5. What should I do if I see Error 2147467259 when attempting to open OfficeMate?

Check to see if another workstation in the office is receiving this error message.  If the error is occurring on all workstations and your server, run the Repair Utility that is loaded with the software.  For information on running the Repair Utility, click here.

If the error is not occurring on all workstations, double-click on My Computer and then double-click on the network drive where the OfficeMate data is stored (often C:/OMATE32/Data).  If you see files on the drive, close the window and try opening OfficeMate again. If after clicking on the network drive, you see a network disconnection error, reboot the workstation.  You are probably not “attached” to your office network properly.  If the error persists, contact your network support technician because you are experiencing issues with your computer network.  OfficeMate will not launch until it can attach to the server where the data is located.

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