For over four years now, Eyefinity/OfficeMate has built and maintained an extensive online knowledge base to help clients answer technical questions about their OfficeMate and ExamWRITER software. In the beginning, we only had a few articles and categories posted online and the content in the articles was mostly basic “how to” content (i.e., how to process recalls in OfficeMate). Now, the online knowledge base contains over 1300 articles in 122 categories.
The content has expanded to include fixes for error messages, product and utility downloads, and Technology Integrated Practice (TIP) information. If you have a question about your Eyefinity/OfficeMate product, the knowledge base should be one of the first avenues you take to find an answer. Here are some tips to help you find the information you need in the knowledge base:
- Check out the most popular and most recent articles on the home page of the knowledge base. Chances are good that one of the most popular articles will be helpful to you, too!
- Use the folders on the left side of the page to find articles about, for example, ExamWRITER eDocuments or the Huvitz ExamWRITER equipment interface.
- Click the Search tab at the top of the page to conduct a customized search for answers to your questions.
- Click the Ask a Question! tab at the top of the page to ask our Customer Care team a question for which you are unable to find an answer in the knowledge base.
New articles are constantly being added to the knowledge base, so check back often to search for new knowledge. And, if you find a particular article interesting or helpful, be sure to leave a comment for us at the bottom of the article’s page!