Eyefinity Making Strides in Practice Management AND Customer Service

When it comes to practice management, Eyefinity “solutions work for you;” when it comes to customer service, Eyefinity people are there for you.

Let’s meet Rachel Meyer, EdD, CPO, Rhonda Reguinti, CPO and Marissa Struve, CPO – three of 45 employees who have received training and certification from Miller Heiman Institute (M.H.I.) Global, the world’s most powerful sales and service performance company. Moving forward, “these three fabulous women will expand the training they received to all our teams and locations in the coming months” says Rebecca Johnson, Director of Education.

Rachel, Rhonda and Marissa in Chicago

Rachel Meyer, Rhonda Reguinti and Marissa Struve at the 2016 M.H.I. Global Certification Classes in Chicago

What does that mean for you?

Being customer centric and working from the foundations of respect, simplicity, solutions and responsibility are key aspects that these ladies have learned in the M.H.I. Global curriculum. “Keeping [you] in mind with these focal points will help us continue to pursue excellence in customer care” says Rachel Meyer. This enables the staff to quickly assess your problem, provide a solution and meet your needs.

Delivering a strong personalized customer experience is exactly how Eyefinity is making strides in the EHR and practice management industry while also benefiting the needs of you, the customer.

Upcoming Meaningful Use Hardship Exception Deadline

Summer’s here, and the July 4 holiday weekend is around the corner. Before packing your bags or lighting up the grill, take a moment to review the meaningful use hardship exception guidelines. The deadline to apply for a hardship exception and avoid a 2017 payment adjustment is July 1 at 11:59 pm ET.

You do not need to file a hardship exception if any one of these scenarios applies to you:

  • You successfully demonstrated meaningful use in 2015;
  • You’re a hospital-based provider; or
  • You’re a new eligible professional who began filing Medicare or Medicaid claims in 2015.

A hardship exception could exempt you from Medicare payment penalties in 2017 if you failed to achieve meaningful use in 2015 and you met one of the following circumstances:

  • Insufficient internet connectivity
  • Extreme and uncontrollable circumstances (a natural disaster, practice closure, bankruptcy, failure of your certified EHR)
  • Lack of certified EHR availability
  • Lack of face-to-face interaction or follow up

There’s no hardship exemption for not knowing about the Modified Stage 2 meaningful use changes that were published in October.

The timeline for hardship exceptions and payment adjustments can be confusing since the payment adjustments occur two years after the participation year.

If you failed to participate in this calendar year… File for a hardship exception by this date… To avoid a payment adjustment in this year…
2015 July 1, 2016 2017
2016 TBD 2017 2018

For more information, refer to the following resources:

GPRO Registration Deadline is June 30

Gblog_stopwatchroup practices with two or more providers that bill under a single tax identification number (TIN) may choose to report their 2016 PQRS measures as a group. To qualify for this option, the group practice must register for GPRO by June 30. Once you register for GPRO, you cannot later decide to return to claims-based reporting.

Individual providers who bill under their own EIN and group practices that don’t register for GPRO should continue claims-based reporting. If reporting individually, at least 50% of providers in a group practice must successfully participate in PQRS for all providers in the group to avoid a negative Medicare payment adjustment in 2018.

Registering for GPRO

To register for GPRO, complete the following:

  1. Go to the CMS Portal.
  2. Log in or create an account.
  3. Click the PV-PQRS tab and select Register from the drop-down.
    If you don’t have access to PV-PQRS, click Request Access Now on the right side of the page.
  4. Click the Register link to the right of the group practice name.
  5. Enter the required Organization Information and Requestor Information.
  6. Select the Group Size based on the number of providers billing under a single TIN.
  7. Select CAHPS
    Note: Groups smaller than 100 providers are not required to participate in CAHPS and should opt out.
  8. Enter the Contact Information.
  9. Verify the summary and click Submit.

For help, refer to the 2016 PQRS GPRO Registration Guide or call the QualityNet Help Desk at 866.288.8912.

Reporting PQRS Data

After registering for GPRO, continue to see patients and document PQRS measures. You may discontinue claims-based reporting. Submit your PQRS data via the CMS Quality Reporting Portal by February 28, 2017.

Resources

Eyefinity® Secures EHNAC Healthcare Network 2-Year Reaccreditation

We’re excited to announce that Eyefinity has earned another two years of accreditation from the Electronic Healthcare Network Accreditation Commission (EHNAC) and achieved full accreditation with the Healthcare Network Accreditation Program (HNAP). You can rest assured that your data will continue to be secure and safe with Eyefinity.EHNAC_A_HNAP-EHN (2)

We understand that data protection and security remain top-of-mind for you and your patients, and this accreditation shows that we make protecting your personal health information a priority, so we can deliver excellence in health data processing and transactions. We strive to meet and exceed compliance with industry-established standards and HIPAA regulations.

“Eyefinity places great importance on security and compliance,” said Charlie Biegel, COO at Eyefinity. “We are proud to offer providers who do business with us the assurance that their interactions with Eyefinity are secure and safe.”

We’re proud to announce that our privacy measures, systems availability, security infrastructure, and process of managing and transferring protected health information were all evaluated by EHNAC and we exceeded all of the criteria and industry standards.

“At a time of heightened regulatory concerns, it is responsible healthcare organizations such as Eyefinity that we applaud for taking the extra steps to ensure trust with all their stakeholders and customers that they’re adhering to the latest standards in privacy, security and confidentiality,” says Lee Barrett, executive director of EHNAC. “In order to earn EHNAC HNAP accreditation, organizations are required to demonstrate excellence and a commitment to ensuring the security and privacy of health data processing and transactions for their customers.”

Learn more about EHNAC and the Healthcare Network Accreditation Program here.

4 Benefits of Using the App vs. Website on an iPad

Tablet photoWhen you want to stay up-to-date on the latest news, do you tap the CNN app or do you go to the CNN website on your iPad? If you’re going out to dinner and are wondering if you’ll need a jacket, do you open the weather app or do you go to weather.com?

While you’ll get the same information either way, whether you use an app or a website on the iPad can make a huge difference. That’s because on an iPad, apps outperform a website every time.

Apps are developed for the iPad and are directly installed onto the device, while a website is accessed through a browser on the iPad. Because an app is designed for the iPad, you benefit from its enhanced usability and simple navigation that, ultimately, optimizes your experience on the iPad. These benefits are complemented by being able to:

  • Use the iPad’s built-in features, such as the camera and Siri® talk-to-text feature, alongside the app
  • Scroll less with a visual experience tailored specifically for the iPad
  • Access the app with just a tap, instead of typing the website’s URL
  • Enjoy complete safety and security with the full support the Apple® App Store

Wish you can enjoy these benefits in your practice? You can with Eyefinity® EHR—the only EHR app in the optometric industry.

Five Questions with Phernell Walker, International Vision Expo Visionary

IMG_3522Earlier this year, Phernell Walker II, ABOM, Senior Product Manager for Eyefinity EHR, was selected by The Vision Council and Reed Exhibitions as the International Vision Expo Visionary.

Like past Visionaries, Phernell, a renowned lecturer and peer-recognized master optician, has dedicated himself to advancing the field of ophthalmic optics. He is a Master in Ophthalmic Lenses, has a Bachelor of Science in Business, and holds an Associate Degree in Optics. Phernell’s career is focused on teaching and training opticians, ophthalmic technicians, optometrists, and ophthalmologists in the art of opticianry and ophthalmic care.

We caught up with Phernell to find out how he knew he wanted to be an optician at an early age, what the future holds for Eyefinity EHR, and to ask him a few questions.

What does being a Visionary mean to you?

I am honored to be a Visionary. It is a big responsibility. It means that I need to look into the future and anticipate the needs of our clients, patients and our profession in general.

What are you looking forward to at VEE?

I am excited to be in New York City. The city has so much to offer. I am planning to see the Book of Mormon and go to the Earth, Wind and Fire concert. But most importantly, I get to teach prism and ophthalmic optics to hundreds of people at the show.

Tell us about your book Pure Optics.

It is a textbook designed to help those wanting to become an optician understand ophthalmic optics. It goes over everything from geometric optics, lens design, prism and much more. I am proud that the book has been used by thousands of eye care professionals around the country.

You are a Master Optician. What does that entail?

There are fewer than 300 Master Opticians in the country. To become one, I had to take a series of exams, become ABO certified, and complete a thesis paper. It is about a six year process to complete the entire program.

What do you like to do in your free time?

I live in Portland, Oregon. In my free time, I sail and visit wineries around the city. I also like to try new restaurants.

 

Meaningful Use Registry Deadline: February 29

blog_stopwatchAn important meaningful use deadline is approaching. February 29 is the last day to register with a specialized registry and fulfill the public health objective for meaningful use in 2016. Eyefinity recommends the following registries:

You must register with a specialized registry by February 29 to demonstrate “active engagement” with a specialized registry in 2016. Your registration fulfills your specialized registry obligation for the year. Depending upon the scope of your practice, you may be required to register with a second registry.

Eyefinity is actively working with AOA to develop an integration between AOA MORE and ExamWRITER and Eyefinity EHR. Through this integration, you’ll be able to meet the public health objective, submit your clinical quality data, and electronically report your PQRS data. This integration will be available later this year. Continue reading

Follow

Get every new post delivered to your Inbox.

Join 172 other followers